Cindy Gana

-Handled customer inquiries and suggestions courteously and professionally.

-Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

-Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

-Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

- Provided prompt and courteous assistance to customers, addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Processed transactions accurately and efficiently, including sales, returns, and exchanges.
- Collaborated with team members to discuss improving customer experience when support is needed.
- Demonstrated strong product knowledge to assist customers in finding the right products and services to meet their needs, cancel orders, any other inquiries.

- Demonstrated exceptional skills in prospecting and lead generation, resulting in a 8% increase in new business opportunities within the first six months.
- Played a key role in developing and implementing strategic business development initiatives that led to increased revenue and market share.
- Collaborated effectively with internal teams to optimize

processes and deliver tailored solutions to clients, contributing to improved customer satisfaction rates.

-Generated leads through emails, social media, and cold calls to increase sales opportunities.
-Developed relationships with key decision makers to close deals and increase sales.