Summary
Overview
Work History
Education
Skills
Education and Training
Languages
Timeline
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Claudia Cuchilla

Baltimore

Summary

Dynamic retail professional with extensive experience at Joann Fabrics, excelling in customer service and staff training. Proven ability to resolve conflicts and enhance customer experience while managing cash handling processes. Recognized for motivating teams to achieve sales targets and ensuring operational excellence in fast-paced environments. Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. Detail-focused Assistant Store Manager known for creating eye-catching merchandise displays. Proven effectiveness boosting revenue by optimizing staff and promotions utilization. Reliable and dedicated approach to incorporating excellent interpersonal skills. Organized Assistant Store Manager with a background in managing staff, driving sales, and providing exceptional customer service. Skilled in inventory control and visual merchandising with strong ability to multitask and function effectively in high-pressure environments. Demonstrated impact in enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction. Known for strategic planning skills and commitment to achieving company goals.

Overview

16
16
years of professional experience

Work History

Assistant Store Manager

Joann Fabrics
Columbia
06.2020 - 05.2025
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Trained new employees on store policies, procedures and customer service standards.
  • Provided training to new employees on company policies and procedures.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Supervised cash handling processes to ensure accuracy of transactions.

Assembler

Thompson Creek Window Company
Upper Marlboro
08.2019 - 10.2020
  • Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
  • Assembled components with hand and power tools.
  • Performed and submitted first piece for inspection.
  • Maintained clean work area by removing refuse and debris and organized all tools after completion of each shift.
  • Improved knowledge and productivity through continuous education and learning from foreman and senior assemblers.

Deli Clerk

Whole Foods Market
Baltimore
11.2019 - 12.2019
  • Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Gave exceptional customer service to all guests, including during peak business periods.
  • Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
  • Observed key food safety procedures by making sure that cold and frozen items were stored properly and at the appropriate temperatures.

Cashier

Super Fresh
Baltimore
12.2008 - 07.2009
  • Helped customers find specific products, answered questions and offered advice.
  • Processed returned items in accordance with store policy.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed customer payments quickly and returned exact change and receipts.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.

Education

High School Diploma -

Albert Einstein High School
Kensington, MD
5 1997

Skills

  • ID verification
  • Coin counting
  • Cash register operation
  • Customer assistance
  • Credit and cash transactions
  • Product recommendations
  • Customer greeting
  • Staff mentoring
  • Merchandise restocking
  • Issue resolution
  • Customer service
  • Staff training
  • Cash handling
  • Conflict resolution
  • Product knowledge
  • Customer experience

Education and Training

other

Languages

Spanish
Professional

Timeline

Assistant Store Manager

Joann Fabrics
06.2020 - 05.2025

Deli Clerk

Whole Foods Market
11.2019 - 12.2019

Assembler

Thompson Creek Window Company
08.2019 - 10.2020

Cashier

Super Fresh
12.2008 - 07.2009

High School Diploma -

Albert Einstein High School

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Claudia Cuchilla