Claudia G. Ritchey
Frederick
Summary
Diplomatic Leader skilled in effective communication with governmental and judicial officials, public members, and internal stakeholders. Achieved significant production increases by supporting firm leadership and fostering team collaboration. Focused on enhancing operational efficiency through strategic planning, resource allocation, and meticulous document management.
Overview
22
22
years of professional experience
Work History
Secretary Counselor
All Souls Cemetery
Germantown, MD
10.2025 - Current
- Greet grieving families with compassion and professionalism, both in person and over the phone.
- Coordinated burial arrangements for families, managing interment dates, clergy, and grave locations to ensure a respectful process.
- Assist families with making burial arrangements, including coordinating interment dates, clergy, and grave locations.
- Communicate clearly with funeral directors and clergy to schedule services.
- Ensure that cemetery staff and grounds crew receive accurate service details in a timely manner.
- Input and update data in cemetery management software and physical files. Issue burial authorizations, lot assignments, and service work orders.
- Maintained and updated cemetery management software and physical files, issuing burial authorizations, lot assignments, and service work orders for accurate record-keeping.
- Assist with weekly and monthly reporting of burial census.
- Guided families in selecting and ordering grave markers, headstones, and bronze plaques to meet their needs and preferences.
- Maintain a reverent and peaceful atmosphere in the office and on the grounds Aids memorial events or liturgical commemorations (e.g., All Souls’ Day)
Client Services Associate
Veridian Capital Partners
Frederick, MD
02.2025 - 08.2025
- Supported one of three founding partners with administrative and processing tasks for new and existing accounts, enhancing operational efficiency.
- Identified ways to support clients to expedite necessary updates regarding time sensitive matters such as beneficiary changes or monetary transfers.
- Expedited client updates on time-sensitive matters such as beneficiary changes or monetary transfers, ensuring timely compliance.
- Provided administrative and processing support to one of three founding partners with new and existing accounts.
- Conducted deep review of prior records and agendas to ensure current information was available.
- Created detailed analysis report on survivor benefit issues to accompany standard meeting documents, facilitating informed client discussions.
- Prepared self-created report with multi-faceted, detailed analysis of survivor benefit issues to accompany standard meeting documents.
- Researched technology used by custodial platforms and accurately resolved issues for benefit of clients both independently, and in conjunction with colleagues and external partners.
- Facilitated front desk operations to ensure smooth visitor check-in and communication. as needed or required.
Administrative and Marketing Coordinator
StageBio
Frederick, MD
01.2024 - 01.2025
- Furnished marketing and planning support for StageBio tradeshows and events.
- Coordinated marketing and planning for StageBio tradeshows and events, enhancing brand visibility and engagement.
- Administrative duties included calendar management, travel arrangements, and expense report submittals for the CEO.
- Delivered meeting support for client visits, auditors, and internal meetings.
- Assisted with obtaining permits from entities such as USDA, APHIS, and CITES.
- Assured site security by ensuring all sign in log was completed daily.
- Exercised sound judgment in maintaining daily operations, troubleshooting, and while delivering cogent recommendations regarding site management and operations.
- Participated in maintaining site records related to facility management and business licensing.
- Managed special project initiatives to enhance operational efficiency.
Professional Administrative Assistant
Diamond Jacket Exteriors
Frederick, MD
04.2023 - 09.2023
- Supervised and managed administrative and customer support functions, enhancing service delivery.
- Developed internal spreadsheet to augment QuickBooks Expense reporting, quarterly revenue, and expenditures tracking.
- Implemented and updated customer database, scheduled projects, and events.
- Managed payroll activities to support accurate and efficient salary distribution.
- Self-generated reports on important facets of business regarding leads, prospects, revenue, receivables, applicable weather conditions, marketing initiatives, staff support, and human resources matters.
- Supervised and managed administrative/customer support.
- Functioned as payroll coordinator.
- Initiated all staff meetings to facilitate information sharing among work partners.
- Generated reports on business aspects including leads, prospects, revenue, and marketing initiatives to support decision-making.
Director of Client Services/Administrator
Financial Planners, Inc.
Frederick, MD
11.2020 - 03.2023
- Advised team as to efficient administrative and financial policies and procedures aligned with corporate goals and compliance with strict industry standards.
- Initiated streamlined, uniform file management system for transition to cloud-based environment.
- Streamlined file management system for smooth transition to cloud-based environment.
- Provided guidance on administrative and financial policies to ensure alignment with corporate goals and compliance with industry standards.
- Made recommendations to increase revenue.
- Verified legal documents for authenticity and notarized them in compliance with regulations. Introduced ideas for marketing activities and outreach.
- Proposed strategic initiatives aimed at enhancing revenue growth for the organization.
- Supported daily operations in conjunction with financial planner and leadership on site.
- Managed inventory of office supplies, equipment, and firm stationery.
Office Manager and Client Services Specialist
Finley Alexander
Rockville, MD
04.2018 - 05.2020
- Developed and maintained professional relationships with prospects, clients, internal and external stakeholders.
- Assisted prospects, clients, and internal and external stakeholders to enhance service delivery and client satisfaction.
- Ensured discretion and confidentiality of all client and proprietary business information.
- Administered daily office activities. Managed records according to policy.
- Monitored all sales and marketing activities at corporate, office and seminar level.
- Advised on strategies to increase revenue.
- Maintained comprehensive records of corporate transactions related to training, licensure, and human resources to ensure compliance and accessibility.
- Created training and welcome kits for new employees to facilitate onboarding and access to necessary business tools and facilities.
Legal Assistant/ Administrative Services Specialist
QDRO Solutions, LLC
Frederick, MD
12.2017 - 04.2018
- Provided administrative support by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Evaluated office procedures and designed processes to enhance organization for three businesses owned by sole proprietor.
- Identified business development activities and marketing opportunities to strengthen client relationships.
- Managed facilities by identifying, resolving, and reporting issues to maintain operational efficiency.
- Suggested end-to-end solutions regarding clients and operational needs.
- Identified business development activities, marketing, and opportunities within present and prospective client relationships.
- Welcomed clients at office entrance to create a positive first impression.
- Regularly entered and revised data in databases for operational efficiency. Scanned physical documents into electronic format for storage in secure database.
- Processed incoming mail on a daily basis.
- Handled incoming calls and efficiently routed messages to relevant departments.
- Independent contractor hired to execute customized integration and implementation of Redtail Customer Relationship tool for site.
Administrative Support Staff Member
Manpower Staffing
Frederick, MD
08.2017 - 12.2017
- Supported the Office of Risk Management and Human Resources Department for the City of Frederick with significant document and file management.
- Constructed database and succession plan for effective records management, addressing current and future departmental requirements.
- Prepared records for transmittal and ensured proper logging for archival purposes. and logged over 3,000 records for transmittal and storage at Maryland State Archives.
Legal Assistant/Front Office Manager
Powell Flynn, LLC
Frederick, MD
09.2015 - 07.2017
- Performed legal secretarial duties by reviewing and preparing correspondence and draft pleadings.
- Managed telephone and e-mail inquiries, ensuring timely responses and appropriate routing.
- Set up new client sheets and performed conflict checks.
- Filed pleadings at local court on daily or as needed basis.
- Filed pleadings at local court on a daily or as needed basis.
- Processed and distributed all mail such as filings, payments, and billing.
- Provided back up to office manager during her absence.
- Coordinated processing and distribution of mail, including filings, payments, and billing, to support office operations.
- Maintained supply availability to support daily office operations and employee needs. -restocked fridge, tenant supplies, and office supplies as required.
- Addressed and resolved complaints promptly while maintaining a professional demeanor to enhance client satisfaction.
Proposal Manager
Motorola Solutions
Columbia, MD
03.2014 - 07.2015
- Received proposal requests from Salesforce and initiated project requests for proposals.
- Typically carried workload of several sole source proposals and simultaneous support of Requests for Proposals (RFPs) with values exceeding several million dollars in potential revenue.
- Oversaw each proposal by participating in kick-off meetings, establishing, or following complete schedule targeted to the customer's desired date of receipt.
- Managed multiple sole source proposals and supported Requests for Proposals (RFPs) with potential revenue exceeding several million dollars.
- Formatted proposal documents including cover letters, technical solutions, service descriptions, and pricing.
- Enhanced proposal quality by reviewing content for accuracy in grammar, style, message clarity, and branding consistency.
- State and Local Team
Federal Proposal Specialist
Motorola Solutions
Columbia, MD
01.2013 - 03.2014
- Managed budgetary and unsolicited proposals for U.S Federal Government Markets Division, focusing on Department of Defense customers across eastern U.S., Europe, Middle East, and Africa, ensuring compliance and alignment with client requirements.
- Received proposal requests from Sales Team and independently initiated project requests for proposals.
- Oversaw each proposal by participating in kick-off meetings, establishing, or following complete schedule targeted to the customer's desired date of receipt.
- Coordinated with federal proposal center, sales management, and account managers to prioritize and streamline proposal projects, enhancing workflow efficiency.
- Communicated regularly via telephonic and electronic media with proposal teams to ensure assignments were clear; deliverables were received on time; and to coordinate edits or required changes.
- Typically carried workload of 17 to 30 such proposals with values of up to $3,000,000 in potential revenue.
- Reviewed all proposal content for accuracy in grammar, style, clarity, and consistency with Motorola branding, contributing to improved proposal quality and presentation.
- Worked with USFGMD Technical Editor and Proposal Managers to identify excellent proposal content for storage and reuse.
Office Administrator & Briefing Specialist
Motorola Solutions
Rockville, MD
01.2007 - 01.2013
- Coordinated both administrative and customer-facing initiatives for office of forty employees involved in design and sale of RFID equipment.
- Coordinated planning and execution of new executive briefing center while managing office concerns.
- Independently managed office renovation and RFID Demo Center remodeling project, including preparation of space (reorganization of two floors of office space, secure disposal of waste engineering materials, electronics, and documentation) and final stages of contract renovations.
- Evaluated results of tasks to assess effectiveness and inform future actions.
- Supervised employee activities program and internal awards program.
- Partnered with RFID marketing team to launch pilot program for demo equipment distribution to prospective customers, overseeing trade show preparation and inventory tracking.
- Proofed and edited correspondence, executive reports, marketing information, and presentation slides.
- Led office renovation and RFID Demo Center remodeling project, including space reorganization, secure disposal of waste materials, and oversight of final contract renovations.
Civil Division Clerk
The Circuit Court for Frederick County
Frederick, MD
01.2008 - 06.2009
- Received and docketed a diverse array of civil filings including divorce and family law matters, foreclosures, and other miscellaneous civil matters.
- Accurately processed Orders of Court in a timely fashion and disseminated to counsel and litigants.
- Digested files and identified items ripe for judicial ruling.
- Facilitated communication with Chambers to ensure timely processing of documents. Followed up on deficiencies or notifications to parties and/or their counsel per direction of Chambers or senior leadership.
- Convened opening court, entered data into automated audio transcription system, ensured Chambers had correct files, prepared documentation for both civil and criminal cases.
- Performed a variety of clerical and administrative functions such as filing, document reproduction, receiving and responding to telephonic inquiries - routing as appropriate, entering financial transactions into the register and relieving front counter clerk as needed.
Administrative Services Manager
Montgomery Hospice/Casey House
Rockville, MD
05.2005 - 10.2006
- Responsible for planning, coordination, and evaluation of all non-clinical services to ensure needs are met for staff, patients, and family members.
- Oversight resulted in quantifiable drop in operational costs for all supervised departments.
- Appraised Clinical Vice President and other staff of new or significant operational issues and made recommendations for changes.
- Functioned as Facility Manager in identifying and resolving physical plant issues and emergencies.
- Appraised Clinical Vice President and other staff of new or significant operational issues and made recommendations for changes as needed.
- Contributed to planning, monitoring, and resource utilization for the annual fiscal budget.
- Provided advice and support toward resolution of non-clinical issues affecting patient care.
- Supervised Unit Clerk/Receptionist regarding analysis and assembly of medical records including concurrent auditing for active and inactive patients.
- Entered and reviewed accuracy of data input into computerized medical software and followed up on deficiencies and errors.
- Performed regular audits to ensure that kitchen and housekeeping staff performance was compliant with governing safety, sanitation, and infection control regulations.
- Exercised skill regarding operation of general office equipment and communications systems to and including adherence to existing contracts and negotiating contracts for maintenance.
- Reviewed and approved vendor invoices, facilitating timely disbursement of funds to finance.
- Developed and maintained records of inventory and devised ordering procedures.
- Participated in special event planning and preparation for special recurring events and meetings on site.
- Coordinated training, supervision, and scheduling of volunteers for Casey House, enhancing support services.
Personal and Confidential Assistant to the Chief Judge
US Court of Appeals for the Armed Forces
Washington, DC
04.2004 - 05.2005
- Ensured compliance with security protocols to safeguard confidential materials.
- Provided executive and paralegal support to Chief Judge, facilitating critical administrative operations and enhancing overall judicial efficiency.
- Managed executive office operations and provided internal office instructions on time-sensitive and critical matters.
- Supervised internal voting and opinion processing for Chief Judge, ensuring timely distribution within Court and supporting informed decision-making.
- In the absence of Chief Judge, apprised of daily operations and arranged for dispatch of pertinent documents while on official travel.
- Prepared correspondence for Chief Judge's signature and coordinated with Clerk of Court and other offices to streamline travel plans, reports, and administrative tasks.
- Prepared oral argument calendar for Court-wide distribution.
- Served as executive office manager to staff and furnished internal office instructions on time sensitive and critical matters as appropriate.
- Coordinated travel arrangements and organized materials for speaking engagements.
Education
Paralegal Certificate - Major: Paralegal
Abbie Business Institute
Frederick, MDSkills
- Microsoft Windows XP; Microsoft Office Suite including Word, Excel, PowerPoint, Access, and Outlook
- Information Security, Office Administration, Proposal Writing, Data Entry, Document Control, Workflow Optimization, Travel Coordination, Spreadsheet Management, Mail Handling, Meeting Planning, Calendar Management, Quality Assurance, Complex Problem-Solving, Business Writing, Risk Management, Multitasking and Prioritization, QuickBooks, Report Development, Office Equipment/Maintenance, Inventory Supplies, Performance Improvement, Senior Leadership Support, Proofreading, Customer Service, Invoice Processing, Digital Archiving
Awards:
Quality Step Increase Awards (1999 and 2000). Two-time recipient of Motorola Bravo Award (2010). Two-time recipient of Motorola Moment Award (2011 and 2013). Conferred with Motorola's Galvin Master Award in 2013, highest award for a support professional.
Timeline
Secretary Counselor
All Souls Cemetery
10.2025 - Current
Client Services Associate
Veridian Capital Partners
02.2025 - 08.2025
Administrative and Marketing Coordinator
StageBio
01.2024 - 01.2025
Professional Administrative Assistant
Diamond Jacket Exteriors
04.2023 - 09.2023
Director of Client Services/Administrator
Financial Planners, Inc.
11.2020 - 03.2023
Office Manager and Client Services Specialist
Finley Alexander
04.2018 - 05.2020
Legal Assistant/ Administrative Services Specialist
QDRO Solutions, LLC
12.2017 - 04.2018
Administrative Support Staff Member
Manpower Staffing
08.2017 - 12.2017
Legal Assistant/Front Office Manager
Powell Flynn, LLC
09.2015 - 07.2017
Proposal Manager
Motorola Solutions
03.2014 - 07.2015
Federal Proposal Specialist
Motorola Solutions
01.2013 - 03.2014
Civil Division Clerk
The Circuit Court for Frederick County
01.2008 - 06.2009
Office Administrator & Briefing Specialist
Motorola Solutions
01.2007 - 01.2013
Administrative Services Manager
Montgomery Hospice/Casey House
05.2005 - 10.2006
Personal and Confidential Assistant to the Chief Judge
US Court of Appeals for the Armed Forces
04.2004 - 05.2005
Paralegal Certificate - Major: Paralegal
Abbie Business Institute