Cleola S. Courtney
Indian Head
Summary
Dedicated worker, recognized for enhancing facility cleanliness and safety. Skilled in customer service and relationship building, demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
Environmental Services Specialist
Unity Health Care
08.2022 - Current
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, vacuuming, mopping, dusting, and sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
- Reported damages and hazardous conditions to management for further action.
Housekeeper
Towne Parke Suites by Marriott
02.2021 - 08.2022
- Adhered to professional house cleaning checklist.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors and reporting maintenance needs to management.
- Ensured prompt attention to phone inquiries by answering calls professionally via switchboard and reporting them to management.
Early Childhood Education Teacher
JP Hoyer Early Childhood Center
01.2007 - 02.2011
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
- Maintained safe field trips by following school policies and procedures.
Education
Certificate - Early Childhood Education
Prince George's Community College
Upper Marlboro, MDSkills
- Customer service-focused
- Chemical handling
- Active listening
- Skilled housekeeper
- Bathroom sanitation
- Relationship building
- Oral communication
- Critical thinking
- Maintaining safety
Timeline
Environmental Services Specialist
Unity Health Care
08.2022 - Current
Housekeeper
Towne Parke Suites by Marriott
02.2021 - 08.2022
Early Childhood Education Teacher
JP Hoyer Early Childhood Center
01.2007 - 02.2011
Certificate - Early Childhood Education
Prince George's Community College
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