Codi Machuca
Baldwin
Summary
Dynamic Shift Manager with proven expertise in employee training, staff motivation, and quality assurance. Committed to enhancing team performance and streamlining operations to deliver exceptional customer service.
Overview
17
17
years of professional experience
Work History
Shift Manager
Noodles & Company
621 Belair Rd, Bel Air, MD
08.2014 - Current
- Oversaw daily operations, ensuring adherence to company standards and policies.
- Trained and mentored staff, enhancing team performance and service quality.
- Implemented process improvements that streamlined workflows and reduced wait times.
- Managed inventory levels, optimizing stock control and minimizing waste.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Crew Member
Royal Farms
Monkton, MD
01.2020 - 05.2022
- Streamlined order processing by implementing effective communication strategies among team members.
- Assisted in maintaining cleanliness and organization of dining area, contributing to overall guest experience.
- Collaborated with leadership to identify areas for process improvement, enhancing operational efficiency.
- Led shifts to ensure adherence to company policies and procedures, promoting a positive workplace culture.
Sales Associate
Journeys Shoes
Bel Air, MD
09.2015 - 08.2016
- Assisted customers in selecting appropriate footwear based on individual needs and preferences.
- Maintained store organization by restocking inventory and ensuring product displays were visually appealing.
- Collaborated with team members to enhance sales techniques and improve overall customer service experience.
- Trained new associates on sales protocols, product knowledge, and inventory management procedures.
- Managed cash register operations, processing transactions accurately and efficiently during peak hours.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Crew Member
Chic-Fil-A
Perry Hall, MD
09.2009 - 07.2010
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Operated kitchen equipment efficiently, ensuring food safety and quality standards were consistently met.
- Trained new team members on operational procedures, fostering a collaborative and efficient work environment.
- Managed inventory levels to minimize waste while ensuring availability of menu items for guests.
Education
High School Diploma -
Harford Community College
Bel Air, MD06-2026
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Staff motivation
- Punctual and reliable
- Opening and closing procedures
- Workplace safety
- Quality assurance
Timeline
Crew Member
Royal Farms
01.2020 - 05.2022
Sales Associate
Journeys Shoes
09.2015 - 08.2016
Shift Manager
Noodles & Company
08.2014 - Current
Crew Member
Chic-Fil-A
09.2009 - 07.2010
High School Diploma -
Harford Community College