COLEEN COLLINS
Annapolis
Summary
Strategic financial services executive with 25 years of experience driving operational excellence and member satisfaction. Demonstrated ability to partner with senior leadership to align regional initiatives with organizational goals while developing future leaders to enhance team performance.
Overview
26
26
years of professional experience
Work History
Assistant Vice President, Branch Operations
NAVY FEDERAL CREDIT UNION
01.2012 - Current
- Lead strategic direction for a multi-branch region, overseeing operations, member experience, lending, compliance, and talent development.
- Partner with senior executives to translate enterprise strategy into regional execution, driving consistent operational performance and business growth.
- Coach and develop branch leaders, strengthening accountability, succession planning, employee engagement, and leadership capability.
- Championed organizational change by leading enterprise initiatives, streamlining processes, and fostering cross-functional collaboration to enhance operational effectiveness.
- Resolve complex operational and member challenges while maintaining a strong member-first culture.
- Built community partnerships that increased organizational visibility and supported membership growth initiatives.
Progressive Leadership Roles
NAVY FEDERAL CREDIT UNION
01.2001 - 01.2012
- Advanced through leadership positions in branch operations, lending, member service, and performance management, enhancing operational effectiveness.
- Developed future leaders and built high-performing teams committed to service excellence and continuous improvement, fostering a culture of growth.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
BBA - Business Administration And Management
Colby College
Waterville05-1988
Skills
- Operations management
- Microsoft 365
- Excel
- PowerPoint
- Outlook
- Teams
- OneDrive
- OneNote
- Microsoft Copilot
Professional Highlights
- 25 years of service with Navy Federal Credit Union.
- Assistant Vice President since 2012.
- Led regional operations across multiple branches and leadership teams.
- Trusted advisor to senior leaders on operations, talent, and organizational initiatives.
Timeline
Assistant Vice President, Branch Operations
NAVY FEDERAL CREDIT UNION
01.2012 - Current
Progressive Leadership Roles
NAVY FEDERAL CREDIT UNION
01.2001 - 01.2012
BBA - Business Administration And Management
Colby College