COLIN HENRY
Upper Marlboro
Summary
Detail-oriented professional known for strong analytical thinking and team motivation. Experience in diagnosing vehicle issues and improving service processes, leading to reduced turnaround times and increased customer satisfaction.
Overview
12
12
years of professional experience
Work History
Team Leader
Ourisman Hyundai
Bowie, MD
07.2023 - Current
- Led team to achieve operational goals through effective communication and collaboration.
- Streamlined workflow processes, enhancing efficiency and reducing turnaround time for service requests.
- Mentor junior technicians, provide training on diagnostic best practices.
- Implemented quality control measures to ensure adherence to manufacture standards in vehicle servicing to maximize customer satisfaction.
Service Technician
College Park Hyundai
College Park, MD
01.2023 - 07.2023
- Diagnosed and repaired vehicle issues efficiently using advanced diagnostic tools.
- Conducted routine maintenance services, ensuring compliance with manufacturer specifications.
- Collaborated with team members to streamline service processes and improve workflow efficiency.
- Trained junior technicians on best practices for vehicle repair and maintenance procedures.
Service Technician
Pohanka Hyundai
Capitol Heights, MD
08.2014 - 11.2022
- Diagnosed and repaired automotive issues using advanced diagnostic tools and equipment.
- Performed routine maintenance, ensuring vehicles met safety and performance standards.
- Collaborated with team members to streamline workflow and improve service efficiency.
- Conducted thorough inspections, identifying potential problems before they became critical issues.
- Developed strong customer relationships by providing clear explanations of repairs and services needed.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Education
Comp TIA - Computer Science
Prince George's Community College
Upper Marlboro, MD11.2015
City And Guilds -
Academy of Auto Mechanics
01.2005
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- Analytical thinking
- Overseeing daily activities
- Conflict resolution
- Process improvement
Accomplishments
- Supervised team of 3 staff members.
Timeline
Team Leader
Ourisman Hyundai
07.2023 - Current
Service Technician
College Park Hyundai
01.2023 - 07.2023
Service Technician
Pohanka Hyundai
08.2014 - 11.2022
Comp TIA - Computer Science
Prince George's Community College
City And Guilds -
Academy of Auto Mechanics