Colin Ojo
Germantown,MD
Summary
Professional contractor with robust experience in delivering high-quality results in diverse projects. Excellent at collaborating with teams and adapting to changing needs, ensuring consistent delivery of objectives. Skilled in project management, strategic planning, and problem-solving, with focus on achieving measurable results. Known for reliability, versatility, and strong work ethic.
Overview
23
23
years of professional experience
Work History
Independent Contractor
Instacart
08.2019 - Current
- Helped thousands of families shop and deliver orders to their homes
- Manage multiple shopping orders and purchases
- Resolve customer complaints and adjust orders as needed
- Quickly and accurately complete orders within specified time frame
- Present customer with receipts for delivered items
- Maintain a five star rating
Independent Contractor
Door Dash
08.2018 - Current
- Helped thousands of families pick up and deliver orders to their homes
- Manage multiple shopping orders and purchases
- Resolve customer complaints and adjust orders as needed
- Quickly and accurately complete orders within specified time frame
- Present customer with receipts for delivered items
- Maintain a five star rating
Technical Support
24/7 Computer Doctors
04.2015 - Current
- Company Overview: Washington DC
- Maintain inventory of hardware and multimedia equipment as required and perform special assignments as needed
- Provide telephone, remote and desk-side support to end-users on existing and new technologies, hardware, and software
- Installed, configured, and performed troubleshooting of hardware and software to guarantee continued usability of equipment and software
- Setup, install, maintain and troubleshoot security cameras and surveillance equipment
- Procured IT hardware and software through multiple sources and setup brand new computers while installing new user profiles
- Washington DC
Desktop Support Technician/Senior Scanner
Steptoe and Johnson LLC
12.2003 - 04.2014
- Company Overview: Washington DC
- Developed standard operating procedures (SOPs) that decreased document processing time from 20 minutes to 10 minutes
- Provided expert advice to senior management and vendors to upgrade scanning equipment resulting in more than $2000 in savings and maintenance costs and increased document productivity efficiency and time by over 40%
- Organized flow of paper documents into digital documents from receipt of paper documents, and uploaded and managed documents in data management system
- Scanned, digitized and uploaded over 1,000,000 documents throughout my employment
- Managed and organized flow of paper documents into digital documents using high speed scanning equipment and uploaded and managed documents in database management systems
- Developed and documented record management policies, retention procedures and system processes that decreased document processing time from 20 minutes to 10 minutes and improved workflow to make process more efficient
- Communicated effectively, both orally and in writing, using appropriate language to organize and convey facts and ideas clearly, concisely, and objectively
- Reviewed and performed Quality Control and Quality Assurance of legal documents into document management databases for routing and performing data entry/coding, key entry
- Trained users in records management procedures and navigation through and records management software and proper use of technical equipment
- Coordinated and oversaw the planning, coordination, development and improvement of electronic record management SOPs which decreased desk response time from 30 minutes to 15 minutes
- Identified, analyzed, researched and resolved administrative, technical, and computer hardware and software issues
- Utilized automated systems such as word processing, spreadsheet, database management, project management, e-mail and management information systems in order to supply records and prepare reports
- Worked independently on multiple tasks and within a team of 50 to develop, organize, and maintain system and research aids by conducting complex searches and generating reports on implementation of existing and new technologies, hardware, and software
- Improved and increased end user capability by compiling data and generating status reports to track work flow and status
- Streamlined and improved IT asset utilization through communication with senior management and vendors to upgrade computer equipment and peripherals to increase office productivity
- Maintained inventory of hardware, multimedia equipment and ordered new equipment when required while properly disposing of old equipment
- Handled assignments under tight deadlines in stressful situations
- Washington DC
Data Analyst
Aspen Systems Corporation
02.2002 - 02.2006
- Company Overview: Gaithersburg, MD
- Managed data files and performed document database management and performed quality control and quality assurance of records
- Utilized a variety of software applications, conducted fact-finding, problem analysis and problem solving tasks in response to requests for technical information
- Trained and provided guidance to new users on how to properly use desktop computers, PCs, and high-speed scanning equipment
- Supported case managers with managing hard-copy and digital files and providing files as requested
- Utilized data software technology such as word processors, spreadsheets, computer graphics, presentation software, and database application to search, review, and store data
- Retrieved available information from databases and configured or manipulated data into an appropriate and meaningful format
- Experienced and provided assistance to supervisors and employees in their efforts to access and navigate databases to ensure the timely and accurate entry of productivity related information
- Gaithersburg, MD
Education
Bachelor of Science - Information Systems Management
University Maryland University College
College Park, MDSkills
- Information Management
- PCs
- Laser Printers
- Laptops
- Peripherals
- Windows Operating Systems
- Desktop/PC/Computer Support
- Superior Time Management
- Superior Customer Support
- Hardware/Software Tools
- Scanning/Imaging Devices
- Develop and Maintain Stakeholder Relationships
- Safety compliance
- Client relationship building
- Workload management
- Deadline adherence
- Project management
- Records coordination
- Equipment Repair
- Teamwork and collaboration
- Organizational skills
- Decision-making
- Excellent communication
- Relationship building
- Process improvement
- Team leadership
- Operational efficiency
Awards Volunteer
- Basketball Coach, 2022-Present
- Basketball Trainer/Coach, 2022-Present
- Steptoe and Johnson Excellent Service Award Recipient
- Education Excellence in Technology Shady Grove Scholarship Award Recipient, 2004-Present
Timeline
Independent Contractor
Instacart
08.2019 - Current
Independent Contractor
Door Dash
08.2018 - Current
Technical Support
24/7 Computer Doctors
04.2015 - Current
Desktop Support Technician/Senior Scanner
Steptoe and Johnson LLC
12.2003 - 04.2014
Data Analyst
Aspen Systems Corporation
02.2002 - 02.2006
Bachelor of Science - Information Systems Management
University Maryland University College
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