Summary
Overview
Work History
Education
Skills
Timeline
Generic

Colleen Queen

Glen Burnie

Summary

Driven by a goal-oriented mindset, and strong client relationship building and complaint handling skills, computer skills, have consistently fostered positive outcomes and customer satisfaction across roles. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

9
9
years of professional experience

Work History

Ms. Effie's Cleaning Service

Owner
04.2019 - Current
  • Increased team productivity with effective communication and collaboration strategies.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
  • Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
  • Provided exceptional service to clients, fostering strong relationships and repeat business.
  • Confirmed excellent customer service by quickly resolving customer concerns.

Assistant Youth Program Coordinator

Salisbury Urban Ministries
01.2016 - 10.2024
  • Enhanced program engagement by integrating diverse activities and interactive learning experiences for children.
  • Maintained accurate records of participant attendance, progress, and achievements for reporting purposes and to inform program improvements.
  • Incorporated hands-on projects into daily activities that encouraged self-expression while building essential life skills like problem-solving ability.
  • Supported the development of individualized program plans to address specific needs and interests of each child.
  • Supervised volunteers, ensuring they were trained, supported, and recognized for their contributions to the success of the program.
  • Coordinated with community partners for resources, guest speakers, and special events to enrich the overall youth program experience.
  • Mentored participants, providing guidance on personal growth, goal-setting, and decision-making skills.
  • Developed strong relationships with parents/guardians through regular communication on participant progress and ways to support their child''s development at home.
  • Managed logistics for field trips, workshops, and events to provide engaging opportunities for skill-building outside the classroom setting.


Package Handler

FEDEX GROUND
10.2023 - 02.2024
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Followed verbal and written instructions to properly move and ship products.
  • Communicated with supervisors about delays or other issues with shipments.

Office Cleaner

Complete Cleaning Company
09.2021 - 06.2023
  • Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
  • Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
  • Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
  • Maintained high standards of cleanliness with thorough restroom sanitation, including scrubbing toilets, sinks, and floors.
  • Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
  • Emptied trashcans and transported waste to collection areas.
  • Tidied lobby and reception areas to create professional and welcoming first impression for visitors.
  • Disinfected microwaves, coffee makers and refrigerators to prevent spread of germs and bacteria.

Education

No Degree -

Wor Wic Community College
Salisbury, MD

High School Diploma -

Snow Hill High School
Snow Hill, MD
06.1982

Skills

Goal-oriented mindset

Client Relationship Building

Complaint Handling

Workflow Management

Customer Service

Attention to Detail

Computer Skills

Clerical Support

Customer Relationship Management

Timeline

Package Handler

FEDEX GROUND
10.2023 - 02.2024

Office Cleaner

Complete Cleaning Company
09.2021 - 06.2023

Ms. Effie's Cleaning Service

Owner
04.2019 - Current

Assistant Youth Program Coordinator

Salisbury Urban Ministries
01.2016 - 10.2024

No Degree -

Wor Wic Community College

High School Diploma -

Snow Hill High School

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Colleen Queen