Collin Robinson
Wilmington
Summary
Dynamic Sales Associate with proven expertise in customer service and relationship building. Skilled in problem-solving and effective communication, dedicated to enhancing customer satisfaction and promoting a welcoming shopping environment.
Versatile professional with a strong background in retail and service industries. Known for exceptional teamwork and adaptability, consistently delivering effective solutions to enhance customer experiences and improve operational efficiency.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
4
4
years of professional experience
Work History
Sales Associate/Cashier
Harris Teeter
Wilmington, NC
07.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of sales floor to ensure optimal presentation.
- Operated cash register efficiently while processing transactions accurately.
- Stocked shelves and arranged merchandise to maximize visibility and accessibility.
- Developed knowledge of store products to provide informed recommendations to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register efficiently, processing customer transactions accurately and swiftly.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Maintained clean and organized checkout area to enhance shopping experience.
- Greeted customers entering store and responded promptly to customer needs.
- Adhered to company policies on safety and security while handling cash transactions.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
Fuel Center Clerk
Harris Teeter
Wilmington, NC
11.2022 - 01.2025
- Processed fuel transactions accurately and efficiently at point of sale.
- Maintained cleanliness and organization of fuel center facilities.
- Assisted customers with inquiries to enhance service experience.
- Monitored inventory levels and reported discrepancies promptly.
- Collaborated with team members to optimize daily operations.
- Trained new staff on operational procedures and customer service standards.
- Implemented safety protocols to ensure compliance and reduce incidents.
- Handled emergency situations calmly and efficiently while prioritizing the safety of both customers and staff members.
- Performed routine equipment maintenance to reduce downtime due to malfunctions or repair needs.
- Reduced wait times for customers through effective queue management and expedited service during peak hours.
- Supported environmental initiatives by implementing waste reduction measures within the facilitys.
- Maintained a clean and safe work environment by performing regular maintenance checks and cleaning tasks.
- Assisted customers with fueling needs, providing information on fuel types and pumping procedures.
- Streamlined fuel transactions with accurate cash handling and efficient processing of credit card payments.
- Managed customer complaints professionally, finding suitable resolutions to maintain positive relationships.
- Enhanced customer satisfaction by delivering prompt and courteous service at the fuel center.
- Conducted daily inspections of equipment for safety compliance, addressing any potential hazards immediately.
- Cleaned up gas and other spills in accordance with spill procedures.
- Maintained clean and orderly work station.
- Monitored fuel levels in storage tanks, ensuring adequate supply for customer needs.
- Maintained up-to-date knowledge on company policies and procedures, ensuring consistent adherence to guidelines.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Pumped gas for guests and took payments.
- Facilitated sales of services and goods.
- Maintained inventory of all saleable items.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Performed cash, card, and check transactions to complete customer purchases.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Patient Transporter
Novant Health, Inc
Wilmington, NC
11.2021 - 11.2022
- Transported patients safely to various departments, ensuring comfort and timely arrival.
- Assisted nursing staff with patient movement, prioritizing safety and patient care.
- Maintained cleanliness and organization of transport equipment, enhancing operational efficiency.
- Collaborated with medical personnel to ensure smooth patient transitions within the facility.
- Monitored and reported any changes in patient condition during transport to healthcare team.
- Trained new staff on proper transport protocols and equipment usage for improved service delivery.
- Warmly greeted patients and visitors and made each feel welcome.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
- Assisted in the transfer of critically ill patients within the hospital, demonstrating exceptional attention to detail and medical protocol adherence.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Enhanced patient comfort by providing compassionate care and timely transportation.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Demonstrated flexibility in adapting to changing priorities during shifts while maintaining a high level of performance under pressure.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
- Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
- Performed vehicle safety checks before transporting patients to avoid delays and manage wear and tear.
- Facilitated smooth transitions between different areas of the hospital by coordinating with clinical staff during patient transfers.
- Completed detailed patient transport logs, ensuring accurate documentation for hospital records.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Improved efficiency in transporting patients by quickly navigating through the hospital''s various departments and floors.
- Contributed to a safe environment for all individuals within the hospital by adhering to established safety policies and procedures at all times.
- Streamlined transport request processing, facilitating quicker responses to patient needs.
- Enhanced patient and staff satisfaction with friendly and professional demeanor during interactions.
- Enhanced patient experience by providing empathetic support and communication during transport.
- Implemented patient feedback mechanisms to improve transport services.
- Assisted in training new transport staff, sharing best practices and safety guidelines.
- Ensured timely arrival for appointments, managing patient transport schedules efficiently.
- Reduced transport times for critical care patients by optimizing routes and coordination.
- Improved departmental communication, ensuring clear transport information exchange among staff.
- Improved patient comfort and safety with meticulous adherence to transport protocols.
- Promoted culture of safety within patient transport team through regular training sessions.
- Provided essential life support measures in transit, when necessary, for patient stability.
- Contributed to patient care plans by reporting observations of patient condition during transport.
- Maintained strict hygiene standards in transport equipment, contributing to infection control.
- Cleaned, sanitized and moved hospital equipment.
- Coordinated with medical staff to ensure smooth transfer processes for patients.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
- Responded to emergency situations to help with lifting and transporting patients.
- Helped other staff with patient transfers by moving patients between departments.
- Provided physical support to patients through diverse types of mobility assistance.
- Collaborated with other medical staff to achieve high level of patient safety and care.
- Checked patient rooms for adequate linens and supplies and restocked as necessary.
- Aided patients with wound and pressure sore care, alleviating pain and stress.
- Helped patients complete activities of daily living.
- Delivered meals and snacks to patients in accordance with dietary requirements.
Education
High School Diploma -
Eugene Ashley High School
Wilmington, NC06-2015
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Client service
- Conflict resolution
- Customer needs assessment
- Complex Problem-solving
- Professional demeanor
- Adapt to diverse groups
- Cleaning techniques
- Guest relations
- Building rapport
- Inventory control
- Policy and procedure adherence
- Negotiation tactics
- Promotional support
- Dispute mediation
- Friendly and outgoing
- Verbal and written communication
- Customer engagement
- Client retention strategies
- Feedback implementation
- Contact follow-up
- Excellent communication skills
- Positive and professional
- Energetic self-starter
- Goal tracking
Timeline
Sales Associate/Cashier
Harris Teeter
07.2025 - Current
Fuel Center Clerk
Harris Teeter
11.2022 - 01.2025
Patient Transporter
Novant Health, Inc
11.2021 - 11.2022
High School Diploma -
Eugene Ashley High School