Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hobbies and Interests
Generic

Colm Thornton

Laurel,Maryland

Summary

Dynamic commercial professional with extensive experience in managing commercial accounts and delivering tailored solutions that drive client success. Recognized for fostering effective team collaboration and consistently achieving significant results that contribute to overall business growth. Reliable and adaptable, with strong negotiation and strategic planning skills valued in fast-paced environments. Committed to leveraging expertise to enhance client relationships and optimize operational efficiency.


Overview

8
8
years of professional experience

Work History

Commercial Account Manager

Paul Davis Restoration Of Greater Baltimore
01.2025 - Current
  • Prepared customer presentations and demonstrations of products to solicit new business.
  • Maintained required data in agency management system to follow corporate guidelines.
  • Monitored and created 5 social media posts a week for franchise.
  • Developed comprehensive reports to keep senior management informed on account status and progress towards goals.
  • Conducted thorough market research to identify potential new clients and expand the company''s customer base.
  • Maintained detailed records of each account, documenting interactions, transactions, correspondence, agreements, and related information for easy access by team members as needed.
  • Assisted in the development of marketing materials, enhancing brand visibility within the target market segment.

Receptionist /Intake Coordinator

Paul Davis Restoration Of Greater Baltimore
07.2024 - 01.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Handled 10-15 cash transactions daily and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Shift Manager

Chick-fil-A
03.2023 - 06.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored 15 new employees during my time there, to maximize team performance.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.

Mitigation Technician

Paul Davis Restoration Of Greater Baltimore
03.2021 - 09.2023
  • Provided valuable input during team meetings, sharing insights and experiences to improve overall service delivery and customer satisfaction levels.
  • Completed and supervised a 1.6-million-dollar commercial fire project.
  • Increased team efficiency, coordinating work schedules and delegating tasks based on individual strengths.
  • Reduced property damage by quickly responding to emergency water and fire incidents.
  • Safeguarded structural integrity during demolition processes by carefully following established procedures for removing damaged materials from affected sites.
  • Streamlined project completion times, prioritizing tasks according to urgency and scope requirements.
  • Improved customer satisfaction by providing timely updates on mitigation progress.
  • Demonstrated expertise in handling various mitigation scenarios, continually updating knowledge on industry best practices through training and certifications.
  • Ensured compliance with local regulations regarding hazardous material disposal while completing required paperwork for each project.

TEAM MEMBER

CHICK-FIL-A
05.2017 - 02.2021
  • As a team member at Chick-fil-A I was required to understand the full scope of our operations as a store. I was required to understand our store values, vision, and mission statement. I was trained to treat our customers with the same joy I treated my team. I took it upon myself to learn every position at our restaurant. Including our truck crew, which dealt with product delivery, storage, inventory, and production orders. By the end of my time at Chick-fil-A I learned to call other franchises, product providers, and franchisees, to fix miscommunications, find missing product, and resupply our store when necessary. My opinion and leadership we well respected, and the desire to keep me at chick-fil-a was very high.

TECHNICIAN

THE LANDSCAPE COMPANY
06.2020 - 12.2020
  • As a landscaping technician, I was expected to understand the job in its entirety and see it through to its best completion. This meant we did our best job the first time, and if it could be better, we would redo it to make sure it was the best quality possible. I learned how to handle drastic changes in a project, even if it meant redoing a portion of the product. I learned how to bring ideas to the table, explain them so the entire team understood the idea, and put the idea into action. I learned how to lead a team who was unmotivated and was able to produce the quality in work I held myself and my team to.

Education

Bachelor of Arts - Marketing

Point University
West Point
05-2026

Associate of Arts -

FRONT RANGE COMMUNITY COLLEGE
Longmont, CO
05.2020

HIGH SCHOOL DIPLOMA -

SUMMIT ACADEMY
Westminster, CO
05.2019

Skills

  • Leadership
  • Disciplined
  • Honesty and Integrity
  • Quick Learner
  • People Oriented
  • Teaching
  • Self-motivated
  • Positive Attitude
  • Creativity
  • Brand awareness
  • CRM proficiency
  • Teamwork and collaboration
  • Problem-solving
  • Time management

Interests

I enjoy spending time with people Whether at school, or church, I thrive when I’m around people I enjoy rock climbing, hiking, and fishing I also enjoy doing projects for friends and family Everything from basic plumbing, to landscaping, I enjoy being able to help people Going for drives is also one of my favorite things to do I enjoy playing guitar and playing music with anyone I can find I like spending time with my friends going to see movies or going out to eat

  • DIY and Home Improvement
  • I like working with my hands and fixing things
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • I enjoy helping others and giving back to the community
  • Outdoor Recreation
  • Watching Movies and TV Shows
  • Music

Timeline

Commercial Account Manager

Paul Davis Restoration Of Greater Baltimore
01.2025 - Current

Receptionist /Intake Coordinator

Paul Davis Restoration Of Greater Baltimore
07.2024 - 01.2025

Shift Manager

Chick-fil-A
03.2023 - 06.2024

Mitigation Technician

Paul Davis Restoration Of Greater Baltimore
03.2021 - 09.2023

TECHNICIAN

THE LANDSCAPE COMPANY
06.2020 - 12.2020

TEAM MEMBER

CHICK-FIL-A
05.2017 - 02.2021

Bachelor of Arts - Marketing

Point University

Associate of Arts -

FRONT RANGE COMMUNITY COLLEGE

HIGH SCHOOL DIPLOMA -

SUMMIT ACADEMY

Hobbies and Interests

I enjoy spending time with people. Whether at school, or church, I thrive when I’m around people. I enjoy rock climbing, hiking, and fishing. I also enjoy doing projects for friends and family. Everything from basic plumbing, to landscaping, I enjoy being able to help people. Going for drives is also one of my favorite things to do. I enjoy playing guitar and playing music with anyone I can find. I like spending time with my friends going to see movies or going out to eat.

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Colm Thornton