Conchita Mcleod
Temple Hills
Summary
Motivated and accountable professional seeking an entry-level role to leverage strong organizational, time-management, and managerial abilities in driving company success. Passionate about excellence and dedicated to making a positive impact and contributing to the growth of the organization. Ambitious and responsible, ready to support the company\'s objectives and enhance its overall performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Mental Health Technician/ED Tech
Signet Health
07.2022 - Current
- Coordinated reliable transfer services for scheduled diagnostic procedures within healthcare systems.
- Reports abnormal vital signs to Unit Leader, timely
- Assists and reviews multidisciplinary treatment plan with treatment team and patient
- Maintained supportive environment for youth by implementing PEM-based care and supervision.
- Observed and recorded patient behaviors in compliance with established procedures and protocols.
- Functions as a Safety Champion and Milieu Manager, serves on MHT Council
- Adhered to established practices during patient care duties.
- Reports all significant behavioral and physical issues to licensed personnel
- Highlighted effective interaction with patients, relatives and colleagues.
- Perform basic computer-related task
Registered Behavior Technician (RBT)
CENTRIA HEALTHCARE
08.2021 - 03.2022
- Recorded and documented data on client behavior while collaborating with clients, parents, and caregivers to discuss progress.
Associate Coordinator/House Manager
Jerolin Management Services
02.2021 - 08.2021
- Organized and participated in professional gatherings to plan and execute organizational initiatives.
- Ensured compliance with minimum reprint quantities.
- Streamlined administrative processes, focusing on precise invoice coding.
- Maintains inventory warning levels through evaluation of lead times and required reprints.
- Focuses on hardcover and paperback formats, assist with PDLC compliance, assist others in developing and managing tasks/projects to delivery dates
- Assist others in identifying and tracking risks and issues and on-time delivery
Senior Direct Support Professional
The Itheil Group
05.2020 - 02.2021
- Adhered to program policies and procedures while providing Person-Centered Services.
- Support individuals in enhancing their autonomy at home.
- Ensured delivery of direct support services aligned with individual preferences regarding timing, methods, and personnel.
Customer Service Representative
Anthem, Inc.
09.2019 - 05.2020
- Communicated details of claims, benefits, and deductible structures with clarity.
- Facilitated adjustments by submitting claims and communicating with providers.
Patient Care Coordinator
Emporia Medical Associates
02.2015 - 06.2019
- Handle confidential management of patient accounts, scheduling visits, and ensuring regulatory compliance.
Medicaid Eligibility Specialist
Xerox
01.2014 - 06.2016
- Managed interactions between state entities and clients for efficient handling of Medicaid claims.
- Screened uninsured/under-insured self-pay members for potential Medicaid programs.
- Coordinated efforts with administrative law judge, state case worker, and claimant to formulate strong case presentations.
- Handled inquiries from state agencies, members, insurance providers and stakeholders electronically or in person.
- Facilitated health information management to ensure EMR compliance with HIPAA and HITECH regulations.
Education
Associate In Health Sciences - Health Administration
Prince George's Community College
Upper Marlboro, MDHigh school diploma -
Brunswick sr high
06.1993
Skills
- Meeting Facilitation
- Senior Care
- Quality Assurance
- Applied Behavior Analysis
- Managerial Experience
- Cash Handling Experience
- Customer Service Skills
- Customer Service
- Management
- Crisis Management
- Behavioral Therapy
- Customer Care
- Special education
- Data collection
- Communication skills
- Security
- Documentation review
- Conflict management
- Medical Records
- Group Therapy
- Data Collection
- Autism Experience
- HIPAA
- Customer Support
- Forecasting
- Leadership
- Hospital experience
- Vital signs
- CSR
- Behavior management
- Crisis Intervention
- EMR Systems
- Caregiving
- Financial management
- Social work
- Intake
- Meal Preparation
- Home Care
- Behavioral Health
- Call Center
- Vital Signs
- Case Management
- Time management
- Legal Research
- Patient Care
- Behavioral therapy
- Medication Administration
- Childcare
- Individual / Group Counseling
- EMR systems
- Addiction counseling
- PTSD Care
- Intake Experience
- Cognitive Behavioral Therapy
Certification
- AED Certification
- First Aid Certification
- CNA
- Certified Medical Assistant
- BLS Certification
- RBT Certification
- Driver's License
- CPR Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Mental Health Technician/ED Tech
Signet Health
07.2022 - Current
Registered Behavior Technician (RBT)
CENTRIA HEALTHCARE
08.2021 - 03.2022
Associate Coordinator/House Manager
Jerolin Management Services
02.2021 - 08.2021
Senior Direct Support Professional
The Itheil Group
05.2020 - 02.2021
Customer Service Representative
Anthem, Inc.
09.2019 - 05.2020
Patient Care Coordinator
Emporia Medical Associates
02.2015 - 06.2019
Medicaid Eligibility Specialist
Xerox
01.2014 - 06.2016
High school diploma -
Brunswick sr high
Associate In Health Sciences - Health Administration
Prince George's Community College
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