Conner Lapanne Bussing
Frederick
Summary
Friendly and outgoing with knack for creating positive dining experiences. Understands fundamentals of food safety and presentation, coupled with strong organizational skills. Ready to contribute to seamless event execution and guest satisfaction.
Thrives in high-energy, collaborative environments with focus on delivering exceptional service. Developed strong organizational and communication skills in catering setting, with emphasis on teamwork and customer satisfaction. Seeking to transition into new field where these skills can make significant impact.
Offering strong interpersonal skills and genuine interest in creating memorable experiences. Brings ability to learn quickly and adapt to fast-paced environment of catering, ensuring excellent customer service and efficient teamwork. Ready to use and develop multitasking and communication skills in [Desired Position] role.
Diligent [Desired Position] with solid background in catering services. Effectively supported event operations and contributed to high guest satisfaction through attention to detail and teamwork. Demonstrated proficiency in menu planning and customer service.
Overview
2
2
years of professional experience
Work History
Catering Team Member/In-Store Team Member
Mission BBQ
03.2023 - 09.2024
- Contributed to the growth of the catering business through effective networking and building strong relationships with clients and event organizers.
- Utilized various serving techniques to ensure optimal presentation of dishes and overall guest satisfaction during events.
- Contributed to the creation of customized menus, tailored to clients'' specific preferences and dietary needs.
- Supported catering team members in setting up event spaces for seamless execution of functions.
- Assisted in training new team members, fostering a collaborative working environment for enhanced productivity.
- Streamlined food preparation processes, resulting in quicker service times and reduced waste.
- Adhered to strict deadlines under pressure while maintaining consistency in the quality of food presentation and service delivery.
- Maintained a clean and organized work environment, adhering to strict sanitation guidelines and regulations.
- Coordinated with other departments such as kitchen staff and event planners for seamless communication and collaboration during events.
- Handled multiple tasks simultaneously, ensuring timely completion of duties while maintaining high-quality standards.
- Participated in regular team meetings to discuss areas of improvement, implementing changes as needed for continued success.
- Demonstrated flexibility by adapting quickly to last-minute changes or requests from clients during catered events.
- Efficiently resolved any client concerns or issues, promoting a positive experience for ongoing business relations.
- Enhanced customer satisfaction by providing exceptional food and service during events.
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Oversaw catering orders to verify accuracy and completeness.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
- Inspected catering equipment and utensils regularly to manage wear and tear.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Greeted customers and answered inquiries regarding menu items and specials.
- Monitored food quality and freshness throughout day.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Processed customer payments and balanced cash drawers.
- Adjusted food preparation methods in accordance with customer requests.
- Utilized POS system to receive and process food and beverage orders.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Observed diners to respond to additional requests and determine when meal completed.
- Handled cash transactions accurately, maintaining proper cash drawer balances throughout the shift.
- Resolved customer complaints professionally, ensuring their satisfaction with resolutions offered.
- Provided excellent product knowledge to customers, resulting in increased sales and repeat business.
- Increased customer satisfaction by providing efficient and friendly service at all times.
- Maintained a positive attitude under pressure, ensuring high-quality service during peak hours or difficult situations.
- Assisted in training new team members on store procedures, policies, and best practices for efficient operations.
- Ensured compliance with health and safety regulations by adhering to proper food handling/storage procedures and maintaining a sanitary work environment.
- Demonstrated adaptability by cross-training in various departments within the store as required by fluctuating business needs or staffing shortages.
- Collaborated with team members to complete tasks efficiently and meet daily performance goals.
- Participated in regular team meetings to discuss strategies for improving store performance and addressing challenges collectively.
- Enhanced customer loyalty by offering personalized recommendations based on individual tastespreferences.
- Assisted in maintaining a clean and welcoming store environment for optimal customer experience.
- Assisted customers with locating desired products quickly, providing helpful suggestions when needed for an enhanced shopping experience.
- Improved overall workflow efficiency through effective communication between team members during shifts transitions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
Team Member
Chick Fill A
10.2022 - 06.2023
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Improved customer satisfaction by quickly helping each person find desired items.
- Developed marketing materials to promote in-store events and special promotions.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
No Degree -
Thomas Johnson Highschool
Frederick, MDSkills
- Food safety
- Food preparation
- Order taking
- Cooking techniques
- Sanitation practices
- Food presentation
- Food storage
- Table setting
- Portion control
- Nutrition
- Recipe development
- Allergy awareness
- Menu planning
- Safe food handling
- Food restocking
- Sanitation and safety
Timeline
Catering Team Member/In-Store Team Member
Mission BBQ
03.2023 - 09.2024
Team Member
Chick Fill A
10.2022 - 06.2023
No Degree -
Thomas Johnson Highschool
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