Constance Gruentzel
Taneytown
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
Assisted Living Manager
Golden Crest Assisted Living
10.2018 - 05.2025
- Worked in fast-paced environment with competing demands for time and attention.
- Oversaw daily operations, ensuring smooth workflow among departments in the assisted living community.
- Promoted a safe living environment by conducting regular safety inspections and implementing emergency preparedness plans.
- Improved resident satisfaction by implementing personalized care plans and coordinating with staff to ensure consistent delivery of services.
- Enhanced staff performance through ongoing training, mentoring, and regular feedback sessions.
- Ensured regulatory compliance by staying current on industry standards and maintaining clear communication with state agencies.
- Established partnerships with local businesses to provide additional amenities for residents such as transportation services or specialized activities.
- Managed staff scheduling to ensure adequate coverage while maintaining efficiency in labor costs.
- Maintained open lines of communication between management, staff, residents, and family members for optimal service delivery.
Licensed Massage Therapist
Massage Envy
05.2009 - 10.2018
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
- Demonstrated flexibility in scheduling availability, accommodating client needs by offering evening or weekend appointments when necessary.
- Maintained client treatment records and designed long-term care programs for return customers.
Education
No Degree - General Studies
Carroll Community College
WestminsterCertification - Massage Therapy
Central Maryland School of Massage
Frederick, MD08-2008
Skills
- Dementia care
- End-of-life care
- Care planning
- Nutrition
- First aid and CPR
- Teamwork and collaboration
- Customer service
- Time management
- Multitasking
- Problem-solving abilities
- Reliability
- Organizational skills
Timeline
Assisted Living Manager
Golden Crest Assisted Living
10.2018 - 05.2025
Licensed Massage Therapist
Massage Envy
05.2009 - 10.2018
No Degree - General Studies
Carroll Community College
Certification - Massage Therapy
Central Maryland School of Massage
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