Constance Marcum
Lusby
Summary
Proficient Office Coordinator successful at efficiently and accurately managing records and databases. Articulate communicator with natural leadership skills and team building expertise demonstrated through 11 years of experience in office environments. History of improving processes and increasing team efficiency.
Overview
12
12
years of professional experience
Work History
Office Coordinator
CalvertHealth Medical Center
05.2022 - Current
- Responsible for managing office communications and facilitating key tasks and procedures
- Manage Community Wellness’ Grants, finances and budget
- Maintaining a master schedule of all meetings and commitments, coordinating community events
- Ensure office workflow procedures are followed with maximum efficiency
- Control office expenditures and office contracts
- Participate in vendor relationship management
- Compile, transcribe and distribute minutes of meetings
- Coordinate business events and travel requirements
- Adhere to the Covid-19 Regulations
Surgical Scheduler/Interim Office Manager
Anne Arundel Medical Center
09.2019 - 05.2022
- Prioritize workload and ensure tasks are complete in a timely manner
- Act as a liaison between patients and medical staff and provide administration support to all medical staff
- Facilitated surgeries for multiple surgeons
- Answered multi-phone line system and scheduled appointments accurately
- Create, maintain and perform analysis of physician schedules
- Assist leadership in developing standard operating procedures
- Review and approve supply requisitions and track office expenditures
Practice Manager
CalvertHealth Medical Center
08.2012 - 09.2019
- Oversaw all the administrative and business operations aspects of a medical practice
- Duties included hiring employees, ensuring compliance with regulations and managing the budget of the practice
- Demonstrate knowledge of Microsoft Office and Electronic Medical Systems
- Planned and coordinated annual Breast Cancer Retreat and Breast Cancer 5k
- Scheduled surgeries and coordinated with appropriate departments
- Gather and input all patient information accurately
- Run reports for senior leadership for accreditation purposes
- Maintain utmost discretion when handling confidential information
Patient Access Representative
CalvertHealth Urgent Care Centers
04.2012 - 09.2016
- Performed administrative duties that included greeting patients, collecting and updating demographic information, answering multi-phone line system, scheduling patients for multiple locations
- Generate daily batches, collect co-pays and complete batch settlements
- Review and process medical records and billing statements
- Maintained and ordered supplies for 3 Urgent Care locations
- Create a patient recall system to ensure timely follow up
- Verify insurance eligibility and prior authorizations
Education
Bachelor of Science - Business Administration
University of Maryland Global Campus
12.2023
Associates - Criminal Justice
College of Southern Maryland
2011
Skills
- Activity Logging and Reporting
- Correspondence Management
- Business Administration
- Cross-Functional Collaboration
- Expense Reporting
- Records Management
- Account Reconciliation
- Task Prioritization
- Schedule Coordination
- Microsoft Office
Timeline
Office Coordinator
CalvertHealth Medical Center
05.2022 - Current
Surgical Scheduler/Interim Office Manager
Anne Arundel Medical Center
09.2019 - 05.2022
Practice Manager
CalvertHealth Medical Center
08.2012 - 09.2019
Patient Access Representative
CalvertHealth Urgent Care Centers
04.2012 - 09.2016
Bachelor of Science - Business Administration
University of Maryland Global Campus
Associates - Criminal Justice
College of Southern Maryland
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