Corbin Smith
Baltimore
Summary
Circulation supervisor with extensive experience in customer support and problem-solving. Proven ability to manage library operations, train staff, and enhance workflow efficiency. Focused on elevating patron satisfaction and ensuring compliance with service standards.
Overview
12
12
years of professional experience
Work History
Circulation Supervisor
Goucher College Library
Baltimore
12.2022 - Current
- Oversaw daily operations of circulation desk and staff activities, ensuring efficient service delivery.
- Updated online catalog records after processing changes such as item transfers between branches or renewals of checked out material.
- Trained new employees on circulation policies and procedures.
- Collaborated with library staff to improve workflow efficiency.
- Processed student workers payroll using Workday.
- Ensured compliance with library guidelines and customer service standards.
- Oversaw scheduling of student workers' shifts to meet operational needs.
- Guided new patrons in understanding library services, policies, and layout to enhance their experience.
Library Technician (Part-Time Evenings)
University of Maryland Francis King Carey School o
Baltimore
03.2017 - Current
- Supported patrons in research requests and information retrieval, enhancing access to resources.
- Oversaw circulation desk operations and streamlined user account management for improved service.
- Maintained a clean and organized work area at all times.
- Sorted and arranged library equipment and collections for easy access by patrons.
- Guided patrons to library books, reference materials, and equipment, ensuring efficient resource access.
- Scanned documents into digital formats for storage in online databases.
Procurement Specialist
Maryland Department of Transportation
Baltimore
03.2017 - 08.2021
- Evaluated supplier bids for compliance with procurement policies.
- Managed vendor relationships, enhancing service delivery and maintaining quality standards.
- Conducted market research to identify potential suppliers and trends.
- Negotiated contracts to secure favorable terms and pricing structures.
- Prepared Requests For Proposals to solicit bids from vendors.
- Tracked orders, confirming system lead times, delivery dates, and costs to ensure timely procurement.
- Negotiated favorable terms, volume discounts and long-term contracts with suppliers for procurement of goods and supplies.
- Conducted research to identify new potential suppliers, focusing on quality, price, availability, reliability, and serviceability.
Acquisition Specialist
Library Systems & Services
Washington
02.2014 - 03.2017
- Cultivated vendor relationships to enhance library resources and services.
- Researched market trends to inform strategic purchasing decisions.
- Negotiated pricing, terms and conditions of contracts with vendors.
- Reviewed contracts to ensure compliance with organizational standards.
- Verified purchase orders for accuracy to facilitate timely approvals.
- Prepared purchase orders and monitored their status to ensure timely delivery of goods or services.
- Addressed vendor grievances and processed claims to maintain supplier accountability.
Education
Some College (No Degree) - Business Management
University of Baltimore
BaltimoreSkills
- Library operations and inventory management
- Customer support
- Problem solving
- Catalog maintenance and resource allocation
- Digital tools management
- User experience assessment
- Attention to detail
- Customer service
Timeline
Circulation Supervisor
Goucher College Library
12.2022 - Current
Library Technician (Part-Time Evenings)
University of Maryland Francis King Carey School o
03.2017 - Current
Procurement Specialist
Maryland Department of Transportation
03.2017 - 08.2021
Acquisition Specialist
Library Systems & Services
02.2014 - 03.2017
Some College (No Degree) - Business Management
University of Baltimore