Cordell Wright
Waldorf
Summary
Trained Security Specialist with over three years of account management experience and 15+ years in customer service. Currently supervising accounts with CBRE/Brookfield Properties, specializing in security operations, emergency preparedness, and personnel management. Certified in CPR and highly skilled in handling various emergency situations, including active shooter and fire emergencies. A results-driven, team-oriented leader committed to providing effective security solutions and operational excellence. Detail-oriented Account Manager with many years of comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections.
Overview
6
6
years of professional experience
Work History
Account Manager
Admiral Security Services
Bethesda
02.2022 - Current
- Manage multiple Brookfield Property locations, ensuring smooth security operations.
- Oversee daily building operations and implement security protocols.
- Develop and maintain officer schedules to ensure proper coverage.
- Conduct monthly AED inspections and ensure compliance with safety regulations.
- Monitor and manage CCTV security systems for property surveillance.
- Serve as a Fire Drill Specialist, coordinating and leading fire emergency protocols.
- Provide expert-level crisis management, including active shooter response training.
- Operate security systems using DataWatch for access control and reporting.
Concierge
Classic Concierge
Washington
02.2025 - 11.2027
- Coordinated guest requests and services with local businesses and vendors.
- Managed reservations and bookings for dining, transportation, and activities.
- Provided personalized recommendations based on guest preferences and needs.
- Assisted guests with check-in, check-out, and general inquiries efficiently.
- Developed relationships with guests to enhance their overall experience.
- Resolved guest complaints promptly to ensure satisfaction and comfort.
- Organized special events and concierge services for VIP guests seamlessly.
- Maintained up-to-date knowledge of local attractions, events, and services available.
- Handled mail and package deliveries, keeping items secure.
- Directed incoming calls and messages to appropriate staff or residents.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
Receptionist
Golden Child Awards
Washington
01.2022 - 12.2022
- Answered multi-line phone system and directed calls to appropriate departments.
- Managed incoming and outgoing mail, ensuring timely delivery to staff.
- Oversaw office supply inventory and coordinated reorders with vendors.
- Assisted in onboarding new employees by preparing workspace and materials.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
Education
Associate - Criminal Justice
College of Southern Maryland
La Plata, MD05.2011
High School -
Friendly High School
Fort Washington, MD06.2008
Skills
- CPR Certified
- Fire Drill Specialist
- Active Shooter & Fire Emergency Preparedness
- CCTV & Security System Operations
- Crisis Management & Situational Leadership
- Personnel Scheduling & Team Coordination
- Customer Service & Communication
- Crisis management
- Access control
- CCTV monitoring
- Customer service
- Conflict resolution
- Security operations
Timeline
Concierge
Classic Concierge
02.2025 - 11.2027
Account Manager
Admiral Security Services
02.2022 - Current
Receptionist
Golden Child Awards
01.2022 - 12.2022
Associate - Criminal Justice
College of Southern Maryland
High School -
Friendly High School
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