Strategic Account Executive with proven success increasing sales and revenue through developing loyal account relationships. Articulate communicator with exceptional negotiation skills. Known for understanding customer needs and delivering effective solutions. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Corporate Recruiter
The Key
Frederick
10.2022 - Current
Maintained candidate pipelines for high-volume roles, ensuring a constant flow of talent.
Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experience
Managed full-cycle recruiting process, from sourcing candidates to extending offers.
CLIENT SUCCESS MANAGER
Clear One Advantage
Baltimore
11.2018 - 07.2022
Helped clients reduce overall debt by an average of 58% through negotiating directly with creditors and litigation law firms
Contributed to the 12% outperformance of company sales target by identifying ways to boost current customer lifetime contract value through upselling
Consistently exceeded company quarterly revenue goals by 20% or more
Used 5 types of data analysis software, including SalesForce, InContact, and Tableau, to identify potential areas of improvement in outbound and inbound phone communication with current customers
Conducted call reviews and training to ensure quality and compliance with the FTC and industry standards which resulted in improvement of QC scores by 21%
BUSINESS DEVELOPMENT MANAGER
U.S. Annuity Services, LLC
Frederick
01.2017 - 07.2018
Managed cross-functional team charged with development and implementation of new CRM database project under budget and before timeline
Collaborated with supervisors to eliminate inefficiencies within CRM system, expediting the acquisition of new customers and improving existing relationships
Developed new marketing piece, targeting new lottery winners which resulted in response rate increase of 80%
Initiated, wrote, and edited the company's first manual for sales department resulting in reducing the training period by 60% for new hires
Evaluated competitors in terms of market share, product offering, recognizable strategies, and advertising efforts to determine strategies that led to 30% increase in efficiency
CLIENT RELATIONSHIP MANAGER- TEAM LEAD
Seneca One Finance, LLC
Baltimore
05.2010 - 01.2017
2012 Salesperson Of the year- $2.2M in revenue (293% of quota)
Planned and coordinated excursions for high value clients which led to in person contact with clients whom were previously marked 'unable to contact' in CRM, resulting in $14.2M new revenue
Designed and managed new marketing initiative focused on California-based prospects in order to capitalize on new state legislation resulting in market share increase of 15%
Mentored newly hired sales reps resulting in a 45% increase in revenue for new hires with less than one year tenure
NATIONAL ACCOUNT MANAGER
UniFirst Corporation
Landover
03.2007 - 12.2009
Presented at 10+ annual facilities management conferences, enabling connections that resulted in a $78M contract with a well known national convenience store chain
Met with C-Level Executives and Key Decision Makers to establish a trusted/consultative relationship for acquired accounts as well as self-generated accounts
Increased Customer Lifetime Value (CLV) 23% by communicating proactively across multiple media platforms
Built deep relationships with clients to understand their specific needs and brought in $1.8M in upsells to satisfy those needs
Managed to convert $440K worth of business from competitors introduced through existing client referrals
Education
BS - HEALTH AND PHYSICAL EDUCATION- COACHING CONCENTRATION
Frostburg State University
Frostburg, MD
12.2001
Skills
Forecasting ability
Strategic Planning
Consultative Selling
Negotiation
Excellent verbal and personal communication skills
Relationship building and management
Passion for constant improvement and new business development
Salesforce CRM
Microsoft Excel
Word
PowerPoint
Microsoft Office
Cash Flow Management
Certification
Cash Flow Management- ALISON
Supervision 101- ALISON
Timeline
Corporate Recruiter
The Key
10.2022 - Current
CLIENT SUCCESS MANAGER
Clear One Advantage
11.2018 - 07.2022
BUSINESS DEVELOPMENT MANAGER
U.S. Annuity Services, LLC
01.2017 - 07.2018
CLIENT RELATIONSHIP MANAGER- TEAM LEAD
Seneca One Finance, LLC
05.2010 - 01.2017
NATIONAL ACCOUNT MANAGER
UniFirst Corporation
03.2007 - 12.2009
BS - HEALTH AND PHYSICAL EDUCATION- COACHING CONCENTRATION