Corey Cohen
Odenton,MD
Summary
Complex problem-solver with an analytical mindset eager to contribute to the success of a team through hard work and attention to detail.
Overview
12
12
years of professional experience
Work History
Service & Support Specialist
Amtek
09.2022 - Current
- Work with customers and manufacturers to troubleshoot and diagnose issues with equipment and software
- Order repair parts and perform repairs on complex machinery
- Install new equipment and train customers on operation and maintenance
Senior Application Specialist
BYK-Gardner USA
10.2018 - 09.2022
- Troubleshot equipment and software issues and advised when service was needed
- Managed education and technical knowledge of sales team
- Advised customers on best practices for quality control testing in a production environment
- Coordinated with product managers on product development and improvements
Application Specialist
BYK-Gardner USA
02.2011 - 10.2018
- Educated customers on science and use of optical measurement and physical testing instruments
- Troubleshot equipment issues remotely and in the field
- Performed lab work and sample testing
Education
Bachelor of Science - Physics
University of Maryland - Baltimore County
Baltimore, MD05.2010
Skills
Customer Service
Data Analysis
Webinar hosting
Problem solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service & Support Specialist
Amtek
09.2022 - Current
Senior Application Specialist
BYK-Gardner USA
10.2018 - 09.2022
Application Specialist
BYK-Gardner USA
02.2011 - 10.2018
Bachelor of Science - Physics
University of Maryland - Baltimore County