Corey Mack
Brandywine,MD
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
4
4
years of professional experience
Work History
Lead Service Advisor
Apple Ford/Lincoln
08.2024 - 02.2025
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Streamlined service processes for increased efficiency and improved customer experience.
- Mentored junior service advisors, enhancing their skills and knowledge for career growth.
- Collaborated with technicians to diagnose vehicle issues accurately, resulting in reduced repair times.
- Organized service contracts with commercial/fleet companies.
- Exceeded quarterly sales targets consistently and maintaining over 100k personal monthly sales.
Assistant Store Manager
Pep Boys Auto Service & Tire
01.2022 - 08.2024
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Managed over 50 customers per day and averaged sales per hour over 275.
Sales Associate/Customer Satisfaction Representative
AutoZone
08.2021 - 01.2022
- Helped over 70 daily customers complete purchases, locate items and join reward programs.
- Increased daily sales totals by integrating relative item sales tactics
- Placed orders for local costumers as well as working with other regional stores and commercial partners.
Sales Associate
Vector Marketing Corporation
06.2021 - 08.2021
- Engaged with customers to effectively build rapport and lasting relationships.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Provided positive first impressions to welcome existing, new and potential customers.
- Scheduled and confirmed over 30 appointments and meetings weekly for potential clients.
Education
Associate of Applied Science - Software Development
College of Southern Maryland
La Plata, MD05.2024
High School Diploma -
Grace Brethren
Clinton MD05.2020
Skills
- Customer Service
- Leadership
- Data visualizations
- Python & Java proficiency
- Microsoft Office
- Microsoft Excel
Timeline
Lead Service Advisor
Apple Ford/Lincoln
08.2024 - 02.2025
Assistant Store Manager
Pep Boys Auto Service & Tire
01.2022 - 08.2024
Sales Associate/Customer Satisfaction Representative
AutoZone
08.2021 - 01.2022
Sales Associate
Vector Marketing Corporation
06.2021 - 08.2021
Associate of Applied Science - Software Development
College of Southern Maryland
High School Diploma -
Grace Brethren
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