Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Corey Pumphrey

Columbia,MD

Summary

Dynamic professional with a proven track record at Malloy Law Offices, LLC, excelling in customer service and CRM software utilization. Recognized for enhancing office productivity and fostering teamwork. Adept at empathetic communication and follow-up, ensuring client satisfaction and engagement. Committed to delivering results in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Intake Coordinator

Malloy Law Offices, LLC
08.2024 - 05.2025
  • Provided excellent customer service to new clients during the intake process.
  • Contributed to a positive work environment through effective teamwork and open communication among colleagues.
  • Managed approximately 50-75 calls and emails per day from clients
  • Established rapport with clients through empathetic listening skills and providing relevant information regarding their cases.
  • Experience using CRM software to track leads and manage client interactions.

Bartender

Brew River Restaurant
04.2023 - 05.2024
  • Adapted to a fast-paced work environment while maintaining high-quality service standards.
  • Engaged with customers to create a welcoming environment and address inquiries or concerns.
  • Assisted in managing inventory by restocking supplies and monitoring product levels.

Marketing Intern

Malloy Law Offices, LLC
12.2021 - 02.2022
  • Enhanced social media engagement through regular posting and audience interaction.
  • Contributed to the creation of compelling content for company blog, newsletter, and website.
  • Increased brand awareness with creation of eye-catching promotional materials.

Assistant Dock Master

Oasis Marinas
05.2021 - 08.2023
  • Maintained strong relationships with customers through attentive service and prompt resolution of issues.
  • Coordinated the timely and efficient arrival and departure of boats, ensuring smooth transitions and minimal delays.
  • Monitored docking schedules and assigned slips based on availability, size, and type of vessel.
  • Assessed facility conditions regularly for necessary upgrades or improvements, resulting in an attractive and functional marina.

Education

No Degree - Marketing

Salisbury University
Salisbury, MD

No Degree - Cyber Security

Howard Community College
Columbia, MD
08.2026

Skills

  • CRM software
  • Follow-up skills
  • Customer service
  • Data entry
  • Teamwork & collaboration
  • Adaptability

Affiliations

  • Sigma Alpha Epsilon

Timeline

Intake Coordinator

Malloy Law Offices, LLC
08.2024 - 05.2025

Bartender

Brew River Restaurant
04.2023 - 05.2024

Marketing Intern

Malloy Law Offices, LLC
12.2021 - 02.2022

Assistant Dock Master

Oasis Marinas
05.2021 - 08.2023

No Degree - Marketing

Salisbury University

No Degree - Cyber Security

Howard Community College

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Corey Pumphrey