COREY SHIRK
Baltimore
Summary
Results-driven IT professional with experience at Towson University, excelling in technical support and customer service. Proven expertise in Windows and macOS environments, alongside strong skills in database management and cybersecurity. Successfully configured over 700 computers, enhancing operational efficiency and user satisfaction. Adept at troubleshooting and leading technical initiatives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Student Computing and Classroom Associate
Towson University
09.2022 - Current
- Assist professors and students with technological needs and troubleshooting through ticketing system
- Manage and resolve technical support tickets for campus community
- Collaborated with technical team to set up and configure 700+ computers for campus community
- Perform database administration and computer management tasks
- Conduct quality assurance testing of classroom technology systems
- Provide technical support for Windows and macOS environments
Technical Intern
Daemon Security
03.2017 - 05.2019
- Developed and maintained front-end and back-end web applications
- Provided technical assistance for software and hardware issues
- Performed website maintenance including front-end UI updates and back-end functionality
- Handled software installation and cable management projects
Education
Bachelor of Information Technology -
Towson University
05.2026
Skills
- Operating Systems:
- Technical support
- Customer service
- Proficient in Windows Server, Windows 10/11, macOS, Linux/UNIX
- Cybersecurity:
- Blue team operations and defensive security
- System hardening and vulnerability assessment
- Network monitoring and threat detection
- Capture The Flag (CTF) competition experience
- Incident response procedures
- Software & Tools:
- Ghost Solutions Suite
- Microsoft PowerShell
- Microsoft Deployment Toolkit
- Network administration and configuration
- Programming Languages:
- C
- Java
- Areas of Expertise:
- Database management
- Computer imaging and deployment
- Technical troubleshooting and support
- Team leadership and training
Certification
[Space reserved for future certifications]
Extracurricular Activities
09/2023 Present Board Member, Towson University Cyber Club Demonstrate leadership in organizing and facilitating weekly club meetings Create educational materials including cybersecurity presentations and interactive lab exercises Coordinate club activities and mentor new members in cybersecurity fundamentals Develop training content focused on defensive security practices and incident response 09/2022 Present Cybersecurity Competitor, Towson University Cyber Club Actively participate in Capture The Flag (CTF) competitions and cybersecurity challenges Specialize in blue team operations including system hardening and threat detection Practice defensive cybersecurity techniques including network monitoring and vulnerability assessment Gain hands-on experience with Linux and Windows system administration in competitive environments Collaborate with team members to solve complex security scenarios and defend simulated networks
Timeline
Student Computing and Classroom Associate
Towson University
09.2022 - Current
Technical Intern
Daemon Security
03.2017 - 05.2019
Bachelor of Information Technology -
Towson University
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