Corneliu Colesnic
Chisinau,CU
Summary
Professional with strong background in providing exceptional customer service in high-pressure environments. Skilled in conflict resolution, communication, and emergency response procedures. Reliable and results-driven, consistently meeting and exceeding expectations.
Overview
13
13
years of professional experience
Work History
Cabin Crew
British Airways
01.2024 - 08.2025
- Delivered exceptional customer service in high-pressure environments to ensure passenger satisfaction.
- Demonstrated safety procedures during emergency situations, enhancing passenger security and confidence.
- Assisted passengers with special needs, ensuring compliance with accessibility regulations and protocols.
- Managed pre-flight preparations, including safety briefings and cabin inspections for readiness.
- Trained new flight attendants on company policies, safety procedures, and customer service standards.
- Led initiatives to enhance in-flight services based on passenger feedback, driving improvements in overall experience.
- Monitored cabin conditions during flights, addressing issues promptly to maintain comfort and safety standards.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Hotel Manager
Cleveland Residences London
12.2020 - 12.2023
- Led daily hotel operations, ensuring exceptional guest experiences and service quality.
- Developed and implemented strategic marketing initiatives to enhance brand visibility and occupancy rates.
- Trained and mentored staff on best practices in guest relations and operational procedures.
- Analyzed customer feedback to refine services, resulting in improved guest satisfaction scores.
- Managed budgeting processes, optimizing resource allocation for operational efficiency.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Developed and implemented marketing strategies to promote hotel services.
Administrative Clerk/Receptionist
Embassy of the United States of America
08.2018 - 03.2020
- Coordinated administrative tasks to support daily operations and enhance workflow efficiency.
- Managed correspondence and communication between various departments, ensuring timely information dissemination.
- Organized and maintained electronic and physical filing systems for easy retrieval of sensitive documents.
- Assisted with scheduling appointments, meetings, and travel arrangements for staff and visitors.
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
Flight Attendant(Cabin Crew)
Qatar Airways
05.2012 - 01.2018
- Delivered exceptional in-flight service to enhance passenger experience and satisfaction.
- Managed safety protocols and emergency procedures to ensure passenger and crew safety.
- Coordinated with cabin crew to provide seamless communication throughout flights.
- Trained new staff on service standards, safety regulations, and company policies.
- Resolved passenger inquiries and complaints efficiently to maintain a positive flight environment.
- Conducted pre-flight checks on safety equipment and supplies for compliance with regulations.
- Collaborated with ground staff to facilitate smooth boarding processes and timely departures.
- Implemented best practices for in-flight service delivery to improve operational efficiency.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Education
Bachelor's Degree - Licentiate in Law
Academy of Economic Studies of the Republic of Moldova
07.2010
Skills
- Customer service
- Cultural sensitivity
- Initiative-taking
- Meetings and presentations
- Resource allocation
- Quality control
LANGUAGES
English - Fluent
Romanian - Native
Russian - Fluent
French
Limited Working
Timeline
Cabin Crew
British Airways
01.2024 - 08.2025
Hotel Manager
Cleveland Residences London
12.2020 - 12.2023
Administrative Clerk/Receptionist
Embassy of the United States of America
08.2018 - 03.2020
Flight Attendant(Cabin Crew)
Qatar Airways
05.2012 - 01.2018
Bachelor's Degree - Licentiate in Law
Academy of Economic Studies of the Republic of Moldova