Cornelius Wiggins
Suitland
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Maintenance/Hotel Housekeeper
Island Inn Beach Resort
06.2023 - 06.2025
- Cleaned and sanitized guest rooms, ensuring high standards of cleanliness and hygiene.
- Managed inventory of cleaning supplies, minimizing waste through efficient usage.
- Collaborated with team members to maintain optimal workflow and service delivery.
- Responded promptly to guest requests, enhancing overall satisfaction and experience.
- Inspected rooms for maintenance issues, reporting them to management for timely resolution.
- Utilized commercial-grade cleaning equipment to perform deep-cleaning tasks efficiently.
- Helped guests with problems such as water leaks, tv or ac not working, the humidity inside the rooms, needing more towels and washclothes
Customer Service Lead
Delhaize America Food Lion
09.2021 - 06.2025
- Lottery, money orders, western union, returns, exchanges, carpet machines, cashed checks, complaints/ store inquiries at the customer service desk.
- Greeted and directed customers where they needed to go throughout the store
- Retrieved shopping carts from the parking lot
- Taking food lion to-go orders to customers as they arrive to pick em up
- Trained new staff on best practices for customer interactions and service protocols.
- Led team in resolving customer inquiries and escalations, enhancing satisfaction levels.
Security Guard
Summer Winds Condominiums
08.2021 - 06.2025
- Controlled access points, verifying identification of residents and visitors.
- Conducted routine patrols, identifying and reporting potential security risks.
- Responded promptly to incidents, maintaining detailed logs for management review.
- Checked fire systems, pool pumps, beach accesses , grill areas regularly during shift for an irregularities that might need to be reported or serviced
- Monitored premises to ensure safety and compliance with community regulations.
- Assisted in emergency response procedures, ensuring resident safety during crises.
Instacart Shopper/Driver
Instacart
01.2020 - 07.2021
- Delivered groceries, personal and child care products to customers with degree of urgency and excellent customer service
- Communicated effectively with customers regarding substitutions and order updates to maintain satisfaction.
- Executed efficient order fulfillment by accurately selecting and packing groceries for customer delivery.
- Ensured quality control by inspecting items for freshness and adherence to customer specifications.
Doordash Driver
DoorDash
10.2019 - 07.2021
- Navigated efficiently using GPS technology to optimize delivery routes and minimize delays.
- Delivered food orders promptly, ensuring customer satisfaction and maintaining high service standards.
- Communicated effectively with customers regarding order status and delivery updates to enhance experience.
- Managed multiple deliveries simultaneously while adhering to time-sensitive schedules and safety protocols.
Direct Support Professional
Global Resources and Support
09.2019 - 07.2021
- Giving clients meds daily
- Assisted individuals with daily living activities, enhancing independence and quality of life.
- Implemented personalized support plans to address specific needs and preferences.
- Monitored client progress, documenting changes in behavior and emotional well-being.
- Cooking meals and cleaning residence
- Insuring my clients were not neglected or taken advantage of
Cashier and Customer Service
Levi Restaurants
04.2015 - 11.2019
- Greeted customers entering the stand and responding promptly to customer needs
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Assisted customers with inquiries, providing prompt and courteous service to enhance their dining experience.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Visual Security Officer
Macy's
10.2011 - 11.2014
- Greeted customers as they entered and exited the store
- Monitored surveillance systems to ensure safety and security of merchandise and customers.
- Conducted routine inspections of premises to identify potential security threats and vulnerabilities.
- Collaborated with loss prevention team to implement effective theft prevention strategies.
- Served as a visible deterrent to criminal activity through consistent presence and adherence to company dress code standards while on duty at various locations throughout the facility.
Barista
Starbucks Coffee Company
2006 - 2011
- Prepared high-quality beverages following standardized recipes and company guidelines.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Assisted customers with product selection, providing excellent service and enhancing satisfaction.
- Trained new baristas on beverage preparation techniques and customer service best practices.
Education
High School Diploma -
Forestville Military Academy
Forestville, MD01.2007
Skills
- Customer service
- English
- Retail sales
- Custodial experience
- Communication skills
- Cash register
- Security (2 years)
- Basic math
- Assignment management
- Deep cleaning
- Multitasking and prioritizing
- Housekeeping
- Guest service and support
Certification
Driver's License
Timeline
Maintenance/Hotel Housekeeper
Island Inn Beach Resort
06.2023 - 06.2025
Customer Service Lead
Delhaize America Food Lion
09.2021 - 06.2025
Security Guard
Summer Winds Condominiums
08.2021 - 06.2025
Instacart Shopper/Driver
Instacart
01.2020 - 07.2021
Doordash Driver
DoorDash
10.2019 - 07.2021
Direct Support Professional
Global Resources and Support
09.2019 - 07.2021
Cashier and Customer Service
Levi Restaurants
04.2015 - 11.2019
Visual Security Officer
Macy's
10.2011 - 11.2014
Barista
Starbucks Coffee Company
2006 - 2011
High School Diploma -
Forestville Military Academy
Similar Profiles
Tebogo KgatlaTebogo Kgatla
J1 Intern at JW Marriott Marco Island, Beach ResortJ1 Intern at JW Marriott Marco Island, Beach Resort
LANDIS WILSONLANDIS WILSON
Pool Attendant at Treasure Island Beach ResortPool Attendant at Treasure Island Beach Resort
Alexander De LeonAlexander De Leon
Banquet Sous Chef at Hilton Marco Island Beach Resort and SpaBanquet Sous Chef at Hilton Marco Island Beach Resort and Spa
DeMeatrice AlomarDeMeatrice Alomar
Regional Facilities Operations Manager at Sierra ClubRegional Facilities Operations Manager at Sierra Club
Jasmine ConteeJasmine Contee
Mentor at Discover Home LoansMentor at Discover Home Loans