Cortez E. Ransom
Baltimore
Summary
Detail-oriented and professional individual with extensive experience in housekeeping and package handling. Committed to providing exceptional customer service and upholding impeccable cleanliness standards. Eager to leverage skills and expertise to make a meaningful contribution.
Overview
14
14
years of professional experience
Work History
Housekeeping
John Hopkin's
01.2019 - Current
- Executed cleaning tasks to maintain a sanitary environment for patients, visitors, and staff.
- Utilizes the Seven Step Cleaning procedure daily to maintain high standards of cleanliness
- Accesses clean supply areas to obtain and restock linen and/or supplies
- Maintained a hazard-free environment to ensure patient safety.
- Occasionally interacts with internal contacts outside the work group to exchange work-related information
Package Handler
Amazon
01.2014 - 01.2018
- Efficiently and accurately handled packages in a fast-paced environment
- Followed safety procedures to prevent accidents
- Collaborated with team members to meet productivity goals
- Maintained cleanliness and organization in work area
- Received and sorted inventory
- Prepared customer orders for delivery
- Utilized scanners, computers, and handheld printers to enhance operations.
- Lifted up to49 pounds
- Performed various physical tasks including standing, walking, pushing, pulling, squatting, bending, and reaching during shifts
- Used carts, dollies, hand trucks, and other gear to move items around
- Worked at heights of up to40 feet on a mezzanine (where applicable)
- Went up and down stairs (where applicable)
Housekeeping
Marriott
01.2011 - 01.2014
- Delivered excellent customer service, ensuring guest satisfaction at all times
- Ensured immaculate presentation across both customer-facing and staff-only sections.
- Serviced all bedrooms and corridors in line with company policy
- Created and adhered to daily job lists based on room status, arrivals, and departures
- Stayed updated on current promotions and hotel pricing to maximize bedroom sales opportunities
- Managed stocking levels of point-of-sales and consumables
- Reported any maintenance issues promptly to line manager, including furniture, fittings, and equipment
- Reset lighting to current standards
Education
High School Diploma -
Baltimore Community High School
Baltimore, MD06.2011
Skills
- Excellent quantitative and analytical skills
- Administrative Experience
- Leadership and Team Management
- Process Improvement
- Strategic planning
- Regulatory Compliance
- Inventory Management
- Staff Training and Development
- Sales and Marketing
- Hospitality
- Customer service
- Sales
- Supervising experience
- Leadership
- Housekeeping and cleaning
- Housekeeping familiarity
Timeline
Housekeeping
John Hopkin's
01.2019 - Current
Package Handler
Amazon
01.2014 - 01.2018
Housekeeping
Marriott
01.2011 - 01.2014
High School Diploma -
Baltimore Community High School
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