Cortney DiSalvo
Severna Park
Summary
Dynamic educational leader with over 30 years of experience as an Administrator, Behavior Specialist and Teacher. Passion for fostering positive learning environment and creating a collaborative culture where others grow, thrive and belong. Excel at multi-tasking, team building, conflict resolution and managing high stress environments. Energetic, level-headed, hard-worker who thrives in busy, social settings and is looking forward to working in the customer service industry again!
Overview
38
38
years of professional experience
1
1
Certification
Work History
Assistant Principal
Anne Arundel County Public Schools
Pasadena, MD
08.2006 - Current
- Analyze student performance data to identify areas for improvement, develop strategic planning & collaborate with teachers to implement initiatives.
- Coordinate school-wide initiatives promoting positive school culture & fostering inclusive learning environments.
- Lead committees focused on enhancing parental involvement and community partnerships to promote a sense of community within the school.
- Supervise & evaluate staff through instructional leadership & professional development on behavior management, differentiated instruction & trauma-informed practices.
Teacher
Anne Arundel County Public School System
Severna Park, MD
08.1995 - 08.2006
- Developed & implemented engaging lesson plans through the use of interactive teaching methods.
- Fostered a positive learning environment that encouraged student participation, collaboration. & social, emotional growth.
- Assessed student progress through formative & summative evaluations to inform instructional strategies.
Customer Service Agent
Icelandair
Baltimore Washington Airport
08.1998 - 09.2005
- Delivered exceptional customer service by providing extensive knowledge of airline, creating welcoming, positive experience, resolving inquiries & complaints efficiently.
- Utilized reservation systems to manage flight schedules, assist with booking changes and manage large volumes of customers.
- Utilized strong problem-solving skills to quickly identify & address customer issues.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation and customer satisfaction.
Waitress/Bartender
J. Pauls
Baltimore, MD
08.1996 - 06.1998
- Provided exceptional customer service in fast-paced environment.
- Managed multiple tables efficiently, ensuring prompt order delivery.
- Collaborated with kitchen staff to ensure accurate and timely meal preparation.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Concessions Manager/Bartender
Valley Forge Music Fair
Devon, PA
06.1988 - 07.1995
- Oversaw daily operations of concessions, ensuring product availability & quality at events.
- Managed inventory levels, optimizing stock turnover & reducing waste.
- Led a team of staff, fostering a positive work environment & promoting teamwork.
- Ensured compliance with health & safety regulations in food handling practices.
- Handled escalated customer concerns with speed & knowledgeable support to achieve optimal satisfaction .
Education
Master of Science - Education Administration
College of Notre Dame
Baltimore, MD05-2007
Bachelor of Science - Elementary Education/Special Education
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA05-1994
High School Diploma -
Phoenixville Area High School
Phoenixville, PA06-1990
Skills
- Leadership
- Initiative
- Resourcefulness
- Communication & Collaboration
- Flexiblilty & Adaptability
- Teamwork
- Detail-oriented
- Time Management
- Critical Thinking & Judgement
- Restorative practices
Certification
Crisis Prevention Intervention National Trainer
CPR certification
TIPs certification
Mixology certificate from Philadelphia School of Bartending
Timeline
Assistant Principal
Anne Arundel County Public Schools
08.2006 - Current
Customer Service Agent
Icelandair
08.1998 - 09.2005
Waitress/Bartender
J. Pauls
08.1996 - 06.1998
Teacher
Anne Arundel County Public School System
08.1995 - 08.2006
Concessions Manager/Bartender
Valley Forge Music Fair
06.1988 - 07.1995
Master of Science - Education Administration
College of Notre Dame
Bachelor of Science - Elementary Education/Special Education
East Stroudsburg University of Pennsylvania
High School Diploma -
Phoenixville Area High School