Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cortney Freeman

COLLEGE PARK

Summary

Motivated and detail-oriented professional with experience in customer service, compliance, and IT support. Adept at document auditing, customer relations, and data management. Seeking to leverage skills in a dynamic role focused on operations, administration, or technology.

Overview

4
4
years of professional experience

Work History

Job Coach

Global Resources and Supports
05.2022 - 02.2023
  • Provided direct assistance to individuals with disabilities, ensuring they had the support needed to succeed in their employment roles.
  • Drafted and maintained accurate cognitive behavioral notes at the end of each client’s shift to monitor progress and support individualized care plans.
  • Organized and facilitated engaging activities tailored to clients’ interests and needs to enhance their overall well-being and job satisfaction.

Sales Associate

Rainbow Clothing Store
07.2020 - 05.2021
  • Responsible for weekly merchandising of six clothing displays to maintain visual appeal and drive sales.
  • Maintained a customer-focused environment by executing on facility and customer support policies.
  • Managed inventory shipments of 20 boxes weekly, verifying delivery accuracy and placing thousands of products on the shopping floor.

SPOT Compliance Intern

Uber Technologies Inc.
08.2020 - 02.2021
  • Audited drivers’ documents weekly to ensure compliance with insurance, licensing, and regulatory standards.
  • Conducted proactive phone outreach to 95+ restaurants, achieving 33 new restaurant logins and 21 first trips.
  • Reviewed 20 merchant cases weekly, assisting merchants with updating required information and ensuring data accuracy.

Stock Associate

Hardy's BBQ
08.2019 - 12.2019
  • Unboxed 100+ parcels weekly, efficiently stocking canned goods, meats, utensils, condiments, and other food items.
  • Maintained a clean and organized workspace by mopping, sanitizing tables, and disposing of trash daily.
  • Received and processed catering orders weekly for events at various venues, contributing to increased company sales.

Education

Associates Degree in The Arts of Information Tech - Information Technology

Strayer University
Washington, DC
06-2025

Certificate in IT Basic Skills - Information Technology

Year Up / Baltimore City Community College
Baltimore, MD
01-2021

Skills

  • Service plans
  • Job search strategies
  • Data gathering
  • Skill development
  • Software: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Adobe Photoshop, Slack, Toggl, WOK (specialized for Uber), Salesforce, Bliss
  • Technical: Data entry, document auditing, customer support, inventory management
  • Soft Skills: Effective communicator, highly organized, proactive, collaborative team player

Timeline

Job Coach

Global Resources and Supports
05.2022 - 02.2023

SPOT Compliance Intern

Uber Technologies Inc.
08.2020 - 02.2021

Sales Associate

Rainbow Clothing Store
07.2020 - 05.2021

Stock Associate

Hardy's BBQ
08.2019 - 12.2019

Associates Degree in The Arts of Information Tech - Information Technology

Strayer University

Certificate in IT Basic Skills - Information Technology

Year Up / Baltimore City Community College

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Cortney Freeman