Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Corvell Ash

Bowie

Summary

IT technician with strong ability to diagnose and resolve hardware issues, install new assets, and provide continuous support for business operations. Adapts seamlessly to rapidly changing work situations and employee needs, ensuring smooth technical operations and efficient technological procedures.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Desktop Support Analyst

UBT ADDON
01.2025 - Current
  • Provide comprehensive desktop support, troubleshooting hardware and software issues to ensure business continuity
  • Deploy applications across user environments, ensuring compatibility and functionality
  • Perform hardware imaging, setup, and configuration for end-user devices to support onboarding and lifecycle management
  • Collaborate with team members and other departments to meet IT service goals and improve support efficiency
  • Troubleshot and resolved IT issues for end-users, enhancing operational efficiency.
  • Installed new hardware and software, patched systems, and configured settings.

IT Technician

General Dynamics Information Technology
04.2024 - 01.2025
  • Maintained a comprehensive inventory of hardware and software for all company servers, laptops, and mobile devices
  • Provided tech support for Military customers
  • Managed the IT infrastructure in the department, including network and server hardware, security updates, OS patches, drivers, and BIOS flash
  • Actively tracked and reported all major vulnerabilities to ensure the company remained compliant
  • Device Delegation
  • Azure System Imaging


Administrative Assistant

Resource Metrix
12.2022 - 01.2024
  • Maintained a high level of professionalism and provided excellent customer service to all company clients
  • Created, maintained, and updated employee job benefits
  • Collaborated with Military Clients to identify and implement marketing strategies for services
  • Developed a system to track customer changes and preferences

Technical Specialist I

Apple
08.2019 - 03.2023
  • Created and maintained an repair care log that noted customers repair history, visits, and diagnoses of technical issues
  • Established personal connections with customers, exceeding customer service expectations
  • Streamlined inventory management to eliminate the need for stock replenishment
  • Educated clients on new product capabilities
  • Supported the technical needs of Customers

Education

Information systems - computer science, robotics, statistics

Northern Virginia Community College
12.2024

Skills

  • Service Now Queue Manager
  • System performance optimization
  • Application installations
  • Network security
  • Application support
  • Customer relationship management
  • System testing
  • Design system architecture

Certification

Comptia Security+


Microsoft Office 2022


OPSEC DOD Training

Timeline

Desktop Support Analyst

UBT ADDON
01.2025 - Current

IT Technician

General Dynamics Information Technology
04.2024 - 01.2025

Administrative Assistant

Resource Metrix
12.2022 - 01.2024

Technical Specialist I

Apple
08.2019 - 03.2023

Information systems - computer science, robotics, statistics

Northern Virginia Community College

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Corvell Ash