Courtney Breeden
Hagerstown,MD
Overview
8
8
years of professional experience
Work History
Assistant Manager
Eddie Bauer
Hagerstown, USA
10.2021 - 08.2022
- Coordinating, monitoring and reporting on daily operations
- Resolving customer complaints and concerns in a timely manner
- Ensuring that store policies and procedures are followed
Customer Service Representative
First Data
Hagerstown, USA
08.2017 - 11.2018
- Responsible for the timely and accurate assessment of allocated applications
- Thoroughly review accounts to obtain a clear understanding of customer needs and loan purpose to ensure customer satisfaction
- Provided professional, clear and concise communication
- Inbound/outbound calling
Credit Analyst
Citi Bank
Hagerstown, USA
09.2015 - 02.2017
- Responsible for the timely and accurate assessment of allocated applications
- Thoroughly reviewed application information/documentation to obtain a clear understanding of customer needs and loan purpose to ensure customer satisfaction
- Inbound/outbound calling
- Provided professional, clear and concise communication to brokers and customers both over the phone and in writing throughout the stages of the assessment process
- Assessed mortgage applications to only eligible deals, to minimize risk to the Bank and provide exceptional service to our brokers and exceed customer expectations
Service Advisor
Hagerstown Ford
Hagerstown, USA
07.2014 - 08.2015
- Greeted service department customers promptly and courteously
- Assisted to upsell additional services using low pressure, high integrity methods
- Handle minor customer concerns and complaints
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Education
High school or equivalent -
Washington County Technical High School
Hagerstown, MD06-2013
Skills
- Inbound/Outbound calling
- Front desk
- Clerical experience
- Filing
Timeline
Assistant Manager
Eddie Bauer
10.2021 - 08.2022
Customer Service Representative
First Data
08.2017 - 11.2018
Credit Analyst
Citi Bank
09.2015 - 02.2017
Service Advisor
Hagerstown Ford
07.2014 - 08.2015
High school or equivalent -
Washington County Technical High School