Courtney Breeden
Hagerstown,MD
Overview
8
8
years of professional experience
Work History
Assistant Manager
Eddie Bauer
10.2021 - 08.2022
- Coordinating, monitoring and reporting on daily operations
- Resolving customer complaints and concerns in a timely manner
- Ensuring that store policies and procedures are followed
Customer Service Representative
First Data
08.2017 - 11.2018
- Responsible for the timely and accurate assessment of allocated applications
- Thoroughly review accounts to obtain a clear understanding of customer needs and loan purpose to ensure customer satisfaction
- Provided professional, clear and concise communication
- Inbound/outbound calling
Credit Analyst
Citi Bank
09.2015 - 02.2017
- Responsible for the timely and accurate assessment of allocated applications
- Thoroughly reviewed application information/documentation to obtain a clear understanding of customer needs and loan purpose to ensure customer satisfaction
- Inbound/outbound calling
- Provided professional, clear and concise communication to brokers and customers both over the phone and in writing throughout the stages of the assessment process
- Assessed mortgage applications to only eligible deals, to minimize risk to the Bank and provide exceptional service to our brokers and exceed customer expectations
Service Advisor
Hagerstown Ford
07.2014 - 08.2015
- Greeted service department customers promptly and courteously
- Assisted to upsell additional services using low pressure, high integrity methods
- Handle minor customer concerns and complaints
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Education
High school or equivalent -
Washington County Technical High School
Hagerstown, MD06-2013
Skills
- Inbound/Outbound calling
- Front desk
- Clerical experience
- Filing
Timeline
Assistant Manager
Eddie Bauer
10.2021 - 08.2022
Customer Service Representative
First Data
08.2017 - 11.2018
Credit Analyst
Citi Bank
09.2015 - 02.2017
Service Advisor
Hagerstown Ford
07.2014 - 08.2015
High school or equivalent -
Washington County Technical High School
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