Courtney Crowe
Elkton,MD
Overview
9
9
years of professional experience
Work History
Management Analyst/ DIS Auditor
Delaware Division of Social Services
06.2024 - Current
- Conduct presentations of information gathered when requested
- Develop and keep spreadsheets of auditing data reviewed
- Create and submit written reports of information gathered when requested
- Review and/or audit the work of DIS staff
- Perform statistical analysis and interpretation of collected data
- Make recommendations for correcting problems
- Develop solutions and/or other methods of proceeding as needed
Master Case Manager
Group Violence Intervention
04.2024 - Current
- Conduct individualized intake assessments and plans
- Minimize client interactions with multiple agencies by prioritizing clients and helping them to navigate a single entity
- Be available to answer the phone day or night to talk with group members and provide after-hours crisis services, including phone-based consultations and preliminary intake services
- Follow up regularly with group members to see if there are areas in which further help, or guidance is needed
- Track the progress of each group member in terms of programmatic completion as well as the extent to which this support structure is keeping them alive and out of prison
- Identify social service resources (including education, employment, emergency assistance, treatment, mentoring) and identify gaps in needed services and assistance
- Meet with social service providers to brief them on GVI and establish processes to prioritize group members for support services
- Work collaboratively with law enforcement personnel, grassroots community leaders, and social service organizations
- Work with word processing and basic databases (Word, Excel, Delaware Assist Worker Web)
Workforce Development Case manager, Processes and Procedures Analyst, Case Manager Supervisor
Community Partner Support Unit Delaware Social Services
06.2021 - 04.2024
- Determining and assessing the impact of introducing new or revised policies and procedures to CPSU internal and external audiences
- Coordinates with staff, agencies, providers and resources to provide comprehensive services for care and treatment of clients in a timely, efficient, and cost effective manner
- Develop written new policy and procedure updates and communicate those updates to CSPU staff and leadership
- Conducting regular team audits to make sure processes and procedures are being followed and are the most updated
- Evaluating the effectiveness of existing policies and procedures, initiate enhancements as identified through guidance and feedback of the CPSU Strategic Communications Administrator
- Serving as contact person on all policies and procedures related to the CPSU operations and standards
- Conducting training and information sessions on CPSU policies and procedures as needed
- Assisted clients in obtaining interviews, resume writing, and preparing to join the workforce
Sales Associate
Marshall's
07.2019 - 06.2021
- Process payments utilizing computerized systems
- Answer customer questions and provide information on procedures or policies
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Delaware Sea Grant Research Intern
Delaware Museum of Natural History
06.2020 - 09.2020
- Categorized species in the museum's collection
- Used Specify software to input new specimen in the database
- Produced video for Delaware Sea Grant Coast Day
Professional Development Research Intern
Delaware Sea Grant
09.2019 - 12.2019
- Engaged in design and implementation on a diverse set of green infrastructure projects to help solve climatic challenges by building with nature
- Observed riparian buffer functions and based on observations, planted trees to improve water quality, remove pollution and stop erosion
- Visited native plant nursery to get hands on experience with native plants and gain a better understanding of how native plants play a part in sustaining an environment
Cashier, Shift Manager, Customer Service Representative
Acme Markets
06.2015 - 12.2018
- Process payments utilizing computerized systems
- Answer customer questions and provide information on procedures or policies
Education
Environmental Engineering -
Delaware Technical Community College
Christiana, Delaware05.2025
Environmental Science and Policy Classes -
University of South Florida
Tampa, Florida2019
Skills
- Microsoft Office
- Assist Worker Web
- GIS
- AutoCAD
- Specify Software
- Canva
- Photography and Videography
- Client Relationship Management
- Policy analysis
- Community Engagement Strategies
Community Involvement
- Tour Guide, Annual GIS Day at Dover Air Mobility Command Museum, Dover, Delaware
- Camp Counselor,Days of Summer Camp for the Down Syndrome Association of Delaware, Middletown, Delaware.
Timeline
Management Analyst/ DIS Auditor
Delaware Division of Social Services
06.2024 - Current
Master Case Manager
Group Violence Intervention
04.2024 - Current
Workforce Development Case manager, Processes and Procedures Analyst, Case Manager Supervisor
Community Partner Support Unit Delaware Social Services
06.2021 - 04.2024
Delaware Sea Grant Research Intern
Delaware Museum of Natural History
06.2020 - 09.2020
Professional Development Research Intern
Delaware Sea Grant
09.2019 - 12.2019
Sales Associate
Marshall's
07.2019 - 06.2021
Cashier, Shift Manager, Customer Service Representative
Acme Markets
06.2015 - 12.2018
Environmental Engineering -
Delaware Technical Community College
Environmental Science and Policy Classes -
University of South Florida
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