Courtney Maldondo
Lusby
Summary
Dedicated professional with expertise in customer service, analytical problem solving, and project estimation. Skilled in developing comprehensive project estimates that enhance bidding competitiveness. Proven ability to collaborate with contractors to secure accurate pricing, ensuring timely project execution. Committed to building strong client relationships and delivering quality service.
Overview
8
8
years of professional experience
Work History
Project Estimator
Accessible Construction Supply
Huntingtown
08.2025 - Current
- Developed full-scope estimates for use in project bidding and design-build projects.
- Analyzed project specifications to develop accurate cost estimates.
- Prepared detailed bid proposals that addressed client requirements, enhancing competitiveness in project bidding.
- Collaborated with contractors to gather essential project information, ensuring alignment with client specifications.
- Communicated with suppliers to secure accurate pricing and availability of materials, facilitating timely project execution.
- Coordinated with team members to refine estimation processes for efficiency.
- Prepared monthly reports for management outlining estimated costs and actual expenses incurred during the project lifecycle.
Customer Account Manager
Culinary Ventures Maryland
Upper Marlboro
02.2020 - 01.2022
- Managed customer accounts to enhance satisfaction and improve retention rates.
- Delivered key management of financial accounts by processing customer adjustments while reducing processing time and improving invoicing accuracy.
- Open and maintain customer accounts by recording account information into customer relationship management (CRM) systems.
- Ensured quality service and solutions to customers while managing large volume of incoming calls.
- Drove sustainable relationships both internal and external to the organization of trust through open and interactive communication.
- Provide potential products or services to management by collecting customer information and analyzing customer needs.
- Prepared product or service reports by collecting and analyzing customer information.
- Streamlined payment process to reduce outstanding invoices and ensure timely monthly payments.
- Coordinated order processing and delivery schedules to ensure timely service delivery.
Store Operations Coordinator
Target
Lexington Park
03.2020 - 05.2021
- Exhibited strategic leadership and foresight to align operations with long-range sales growth goals.
- Managed inventory levels to maintain consistent product availability across departments.
- Monitored customer feedback to enhance product availability and increase customer satisfaction.
- Resolved guest-related quality and service issues.
- Facilitated proper labeling and pricing of products to enhance customer shopping experience.
- Oversaw the organization and product storage in stockyard areas.
Human Resource Specialist Internship
Stanley Black and Decker INC
Towson
05.2018 - 05.2019
- Filled open positions across seven client groups and various functions (IT, HR, Finance, Engineering, Supply Chain, Sales & Marketing).
- Work directly with team leaders on hiring actions and development of recruiting plans.
- Delivered talent acquisition support throughout core business groups.
- Led creation of targeted recruiting and interviewing plans for each open position.
- Use social and professional networking sites to identify and source candidates.
- Communicated regularly with managers to build rapport, assess team morale, and identify candidate leads.
- Maintain requisition and applicant data in ATS.
- Managed onboarding of new hires and temporary employees.
- Ensured accurate onboarding records were processed in HRIS.
- Utilized strong analytical and decision-making skills to handle multiple priorities in an autonomous manner.
Education
Bachelor of Arts - Business Administration
Strayer University
Herndon, VA12-2018
Skills
- Cost estimation
- Bid proposal preparation
- Estimation optimization
- Cost control estimates
- Proposal development
- Change order management
- Data analysis
- Supplier communication
- Analytical thinking
- Time management
- MS Office proficiency
- ATS and HRIS management
- Administrative support
- Account management
- Problem solving
- Written and verbal communication
- Interpersonal skills
- Customer service orientation
- Personnel management
- Proposal development
Key Highlights
- Holistic Leadership, Created plans by adapting technology and best practices that aligned with the scope and vision of the organization to promote schedule, budget, and completion of tasks. Focused on developing effective processes utilizing industry knowledge and best practices.
- Administrative Support, Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives. Knowledge of business and management principles of business communications including letter formatting.
Timeline
Project Estimator
Accessible Construction Supply
08.2025 - Current
Store Operations Coordinator
Target
03.2020 - 05.2021
Customer Account Manager
Culinary Ventures Maryland
02.2020 - 01.2022
Human Resource Specialist Internship
Stanley Black and Decker INC
05.2018 - 05.2019
Bachelor of Arts - Business Administration
Strayer University