Courtney Moore
Oxon Hill
Summary
Motivated and adaptable with experience in instructing team members, customer relations, and clerical duties. Highly effective at developing a positive environment and productive working relationship with fellow employees through communication and support. Knowledgeable Permit Technician with solid background in permit processing and regulatory compliance. Successfully supported municipal projects by ensuring timely approval and accurate documentation. Demonstrated expertise in navigating complex permitting systems and collaborating with stakeholders to streamline operations.
Overview
10
10
years of professional experience
Work History
Permit Technician
City of Norfolk
03.2020 - Current
- Responsible for reviewing, processing, and approving permit applications for construction projects and communicating information on status of permit applications
- Processes electrical, plumbing, mechanical, and other permits by reviewing the scope of work to be performed
- Examines permit applications for accuracy, verifies and obtains information to complete applications, inputs information into a computerized system, and determines permit fees
- Assists customers in the completion of permit applications
- Approves applications and issues permits
- Coordinates and expedites the construction permit issuance process by distributing applications and prioritizes and assigns submitted building plans to the appropriate staff
- Provides information to applicants, including architects, engineers, builders, contractors, and homeowners, about the permit issuance process
- Assists in resolving issues and answering questions related to permit applications, fees, plans and specifications submitted
- Performs related administrative duties including receiving, stamping, recording, and monitoring the storage, assignment and microfilming of plans
- Performs cashier duties in accepting permit fees via cash, check, and/or credit card payments
- Processes requests for Temporary Certificate of Occupancy (TCO) and Certificate of Occupancy (CO) when requested by applicant and authorized by the Building Official or designee
- Facilitated cross-departmental communication regarding common issues encountered during plan reviews or inspections, promoting a collaborative problem-solving approach.
- Assisted the building department in preparing inspection reports, coordinating scheduling, and providing accurate documentation for each project.
- Supported the development of an online permitting system for increased accessibility and user satisfaction.
- Developed strong relationships with contractors, architects, engineers, property owners ensuring smooth workflows throughout the permit process.
Sales Associate/ Key Carrier/Piercer
Icing Accessories Store
05.2019 - 12.2019
- Responsible for engaging customers in conversations about products to choose the right accessories for their needs
- Responsible for piercing ears and maintaining a clean, hygienic station for piercings
- Responsible for maintaining store inventory of products and the product displays
- Responsible for operating the cash register, supporting managers, and performing assigned daily tasks
- Responsible for Opening and Closing the store
Merchandising Specialist/ Manager
Party City
07.2017 - 10.2018
- Replenished merchandise to ensure displays were stocked, functional and aesthetically pleasing
- Exceeded individual and departmental performance expectations on a regular basis
- Demonstrated expertise by providing customers with accurate, impartial advice on products
- Presented and organized attractive displays to promote specific products, services and increase sales
- Consistently kept paperwork in order and organized
- Ensured high consumer rate of return by providing impeccable customer service
- Advocated for each customer to make sure needs were met
- Consistently managed cash flow throughout each shift
- Responsible for Opening and Closing the store
Sales Associate
Urban Outfitters
02.2016 - 07.2017
- Initiated conversation and interacts with the customer in an authentic, personalized way
- Utilized technology to enhance the customer shopping experience
- Shared advice, product knowledge and personal experiences to engage with the customer
- Suggested alternate products, complementary pieces, outfitting tips, or styling ideas based on the customer's personal style and interests
Sales Associate/Key Carrier
Payless Shoe-source
03.2015 - 07.2017
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
- Placed special orders and called other stores to find desired items
- Recommended merchandise based on customer needs
- Operated a cash register to process cash, check and credit card transactions
- Guided customers in choosing items that reflected personal style and appropriate size
- Explained information about the quality, value and style of products to influence customer-buying decisions
- Replenished floor stock and processed shipments to ensure product availability for customers
- Responsible for opening and closing the store
- Assisted with the yearly store audit
- Responsible for depositing store revenue to the local bank
Education
Associate of Arts - Psychology
Prince George's Community College
Largo, MD05.2025
Dental Assistant course -
Dental Careers Foundation
Virginia Beach, VA06.2017
Skills
- Multitasking efficiency
- Professionalism and Integrity
- Computer Software Proficiency
- Team collaboration spirit
- Record Keeping Competence
- Critical thinking development
- Permit Processing Proficiency
- Interpersonal Skillfulness
- Microsoft Office
- Permit acquisition
- Customer Service
Professionalreferences
- Monica Rainey, City of Norfolk, Manager, (919) 824-7917
- Aleisha Younk, Party City, Supervisor, (757) 692-8469
- Jasmine Coleman, Icing, Manager, (757) 515-9488
- Aurora Armstrong, Payless Shoes, Manager, (757) 285-8874
Professionprofile
Motivated and adaptable with experience in instructing team members, customer relations, and clerical duties. Highly effective at developing a positive environment and productive working relationship with fellow employees through communication and support.
Timeline
Permit Technician
City of Norfolk
03.2020 - Current
Sales Associate/ Key Carrier/Piercer
Icing Accessories Store
05.2019 - 12.2019
Merchandising Specialist/ Manager
Party City
07.2017 - 10.2018
Sales Associate
Urban Outfitters
02.2016 - 07.2017
Sales Associate/Key Carrier
Payless Shoe-source
03.2015 - 07.2017
Associate of Arts - Psychology
Prince George's Community College
Dental Assistant course -
Dental Careers Foundation
Similar Profiles
Sylvia MartinSylvia Martin
ASSISTANT CITY AUDITOR II at CITY OF NORFOLKASSISTANT CITY AUDITOR II at CITY OF NORFOLK
Brittany MelvinBrittany Melvin
Benefits Program Specialist II at City of NorfolkBenefits Program Specialist II at City of Norfolk
BRADFORD W. SMITHBRADFORD W. SMITH
Chief Deputy City Auditor at City of NorfolkChief Deputy City Auditor at City of Norfolk