Courtney Williams
Marbury
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Outback Steakhouse
La Plata
10.2025 - Current
- Managed daily operations to ensure smooth restaurant functioning.
- Trained and mentored staff on service standards and procedures.
- Oversaw inventory management and ordering processes for supplies.
- Implemented training programs to enhance team performance and service quality.
- Coordinated with kitchen staff to maintain food quality and safety standards.
- Handled customer inquiries and resolved complaints professionally and promptly.
Supervisor/Manager
REDSTONE AMERICAN GRILL
National Harbor
05.2025 - 10.2025
- 1. Open and closing management duties
- 2. Weekly Inventory
- 4. Staff management
- 5. Guest experiences
- Supervised daily restaurant operations and maintained high service standards.
Hospitality Leader/ server/ DRS
Great American Restaurants
Annandale
04.2023 - 05.2025
- Led hospitality operations, resulting in improved guest satisfaction.
- Supervised dining room staff, promoting efficient service delivery.
- Managed daily operations, creating exceptional guest experiences.
- Trained and mentored staff on service protocols to improve performance.
- Resolved guest complaints quickly and effectively to maintain loyalty.
- Maintained cleanliness and organization of dining areas for safety compliance.
- service standards and protocols.
Education
Skills
- Daily operations management
- Inventory management
- Budget management
- Quality assurance
- Guest experience enhancement
- Team leadership
- Staff management
- Employee development
- Problem solving
- Conflict resolution
- Time management
Certification
- CPR/AED
- October 2019 to October 2021
- Driver's License
Languages
English
Timeline
Manager
Outback Steakhouse
10.2025 - Current
Supervisor/Manager
REDSTONE AMERICAN GRILL
05.2025 - 10.2025
Hospitality Leader/ server/ DRS
Great American Restaurants
04.2023 - 05.2025