Cristian Balbuena
OB Gardens Llc
Silver Spring
2
Languages
16
years of professional experience
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Self-Motivated work ethic to perform effectively in independent or team environments.
Work History
Administrative Assistant
5 Months- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed inventory of office supplies, ensuring timely ordering to maintain stock levels.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Streamlined paper and electronic filing systems, efficiently routing documents and managing incoming and outgoing mail.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Tracked outstanding invoices and executed collections duties to ensure timely payments.
- Monitored outstanding invoices and performed collections duties.
Customer Service Technician
10 Years 9 Months- Achieved customer call guidelines for service levels, handle time, and productivity to enhance overall service quality.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Conducted follow-ups with customers on resolved issues, reinforcing commitment to high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
Technician
1 Year 5 Months- Prepared installation site for landscaping projects, ensuring readiness for timely execution Identified, evaluated, and prioritized customer problems and complaints to ensure that all inquiries were successfully resolved Fostered positive client relations, addressing inquiries to enhance customer satisfaction Maintained company safety and detailed time records Managed work schedules and allocated equipment Demonstrated to be well organized, detail oriented team player Assisted Customer's sale phone calls Recorded requests from project superintendents for clarity and follow-up. Assisted with coordination and supervision of maintenance crews Contacted and picked up merchandise from vendors.
- Operated landscaping equipment to complete various projects efficiently and safely.
- Collaborated with team members to execute design plans for residential and commercial properties.
- Implemented quality control measures to ensure high standards in landscape installations and maintenance.
Development Intern
2 Months- Developed web page for Horticultural Library department to enhance accessibility of resources Provided friendly assistance to visitors at Horticultural Library Resolved various tasks delegated by manager effectively Organized horticultural books and took professional pictures for upload Maintained a positive attitude while addressing tasks and needs Performed web searches to gather information on masters plant clinic Ensured outstanding service to all customers.
- Assisted in developing website content to enhance user engagement and information accessibility.
- Collaborated with team members on project timelines to ensure timely deliverables and updates.
- Conducted research on garden trends to inform content strategy and improve audience relevance.
Education
CompTIA A+ Certification Course
Associate of Arts
High School Diploma
Skills
Effective communication
Effective client communication
Payment processing management
Customer service
Computer skills
Office administration
Invoicing and reconciliation
Data management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Assistant
OB Gardens Llc
03.2026 - CurrentRead More
Customer Service Technician
Wayne Drywall CO
05.2015 - 02.2026Read More
Technician
Arbor Landscaping Inc
05.2013 - 10.2014Read More
Development Intern
Brookside Gardens Website
03.2010 - 05.2010Read More
Wheaton High school
High School Diploma
Read More
Montgomery College
Associate of Arts
Read More
ASM Educational Center
CompTIA A+ Certification Course
Read More