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Cristian Bedros
Chișinău
Summary
Results-driven Operations and Customer Support Specialist with expertise in optimizing service delivery and enhancing client satisfaction. Skilled in troubleshooting, logistics coordination, and streamlining workflows to improve operational efficiency. Proven experience managing high-volume client portfolios while maintaining service standards. Seeking to leverage skills in Operations, Project, or Account Management roles.
Overview
1
1
year of professional experience
Work History
Software Trainer/Instructor
Bloomcoding
Remote
10.2025 - Current
- Facilitated engaging virtual training sessions, enhancing client understanding of software functionalities.
- Delivered structured lessons to beginner and intermediate learners in programming fundamentals. Explained technical concepts in clear, non-technical language to ensure understanding.
- Troubleshot user issues (setup, tools, errors) and guided learners through resolutions.
Customer Support & Operations Specialist
EdTech Startup
Remote
03.2026 - Current
- Managed high-volume client portfolio, ensuring timely communication and enhancing customer satisfaction
- Handled multi-channel communication (calls, email, messaging platforms)
- Resolved complex client issues with a solution-oriented approach
- Coordinated scheduling and logistics between clients and internal teaching staff
- Maintained and optimized CRM systems (Pipedrive) and internal databases (Airtable)
- Improved internal workflows and contributed to process optimization initiatives, streamlining operations
- Collaborated cross-functionally to facilitate smooth operations and improve service delivery
- Demonstrated strong multitasking in a fast-paced, high-demand environment
Education
First year - Computer science
University of Moldova State
Skills
- Customer support
- Client Relationship Management
- Account Management
- Customer Satisfaction
- Conflict Resolution
- Issue resolution
- Problem Solving
- Decision Making
- Operations Coordination
- Process improvement
- Workflow Management
- Workflow improvement
- Scheduling and Logistics
- Ticketing Systems
- CRM management
- Time Management
- Multitasking
- Effective Communication
- Human relations
- Customer care
- Process optimization
Languages
Romanian
Native
Native
English
Upper Intermediate (B2)
B2
Russian
Elementary (A2)
A2
Timeline
Customer Support & Operations Specialist
EdTech Startup
03.2026 - Current
Software Trainer/Instructor
Bloomcoding
10.2025 - Current
First year - Computer science
University of Moldova State