Cristian Martinez
Silver Spring
Summary
Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Methodical cellular repair professional skilled in debugging devices, repairing parts and replacing components, LCD screens and charging ports. Driven to meet or exceed production objectives on daily basis. Proficient in cost-effective and accurate repairs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Courier
OnTrac
03.2024 - Current
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Improved customer satisfaction by providing timely updates on shipment status and addressing concerns promptly.
- Collaborated with healthcare professionals to facilitate smooth coordination of specimen pick-up and delivery processes.
- Assisted in training new couriers, sharing best practices for safe and efficient deliveries.
Mobile Device Fulfillment Specialist
Raz Mobility
06.2023 - 01.2024
- Corrected, modified and upgraded software to improve performance.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Tested functional compliance of company products.
- Inspected equipment, assessed functionality and optimized controls.
- Set up MDM software on mobile devices and tablets on apple and android products using Ensemble
- Ensure software is up to date and fully operational
- Create labels for phone IMEI's and keep track of inventory
- Back up and restore data
PC Technician
A Better Way Computer Recycling
07.2021 - 06.2023
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Imaged and prepared new computers for integration into company networks and systems.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
Phone Repair Technician
Buyspry
10.2017 - 04.2020
- Erased user data, debugged application issues and refurbished devices for resale.
- Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
- Completed quality and fraud inspections on cell phones.
- Specialized in repairing Apple and Samsung phones and frequently worked on other manufacturer models.
- Installed and configured new devices and system components.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Commercial Specialist
AutoZone
10.2015 - 10.2017
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Completed routine and complex account updates to resolve problems.
- Motivated team members to meet and exceed sales targets.
- Placed new customer orders and scheduled appointments.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Prioritized tasks and projects to meet tight deadlines.
- Exceptional computer skills
Education
High School Diploma -
Wheaton High School
Silver Spring, MD06.2015
Skills
- Computer Configurations
- Hardware Installation
- Operating System Testing
- Hardware and Software Installation
- Computer Hardware Knowledge
- Component Replacements
- PC Refurbishment
Certification
Comptia A+ (2020) and also working on Network+ and Security+
Timeline
Medical Courier
OnTrac
03.2024 - Current
Mobile Device Fulfillment Specialist
Raz Mobility
06.2023 - 01.2024
PC Technician
A Better Way Computer Recycling
07.2021 - 06.2023
Phone Repair Technician
Buyspry
10.2017 - 04.2020
Commercial Specialist
AutoZone
10.2015 - 10.2017
High School Diploma -
Wheaton High School
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