Cristina Golic

• Making and receiving orders.
• Organizing and conducting seasonal sales programs, discounts and other promotional activities;
• Conversations with customers (by phone or in person), finding new clients, working with existing customers database;

• All accounting work: tax accounting and financial accounting;

Learned the ropes of banking by having the following courses:

• Accounting
• Finacial statement reading
• Business Analysis
• Client Comunications
• others

• Researched financial products to deliver reliable client guidance
• Assisted clients in understanding complex financial processes, boosting their confidence in our services.
• Assessed client businesses to determine credit approval eligibility
• Managed client portfolios by minimizing the non-repayment and arrears rate.
• Maintained up-to-date knowledge of legislation and policy changes.

• Liaised with debtors for successful payment plans.
• Monitored service user progress, escalating concerns for swift resolution.
• Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
• Managed cases effectively to ensure timely resolution of debts.

• Advised clients on all banking services
• Handled all payment methods with precision and maintained confidentiality
• Processed deposits and handled national and international payments
• Opened accounts and cards for private individuals and legal entities.
• Processed loans for preapproved clients
• Advised customers on financial products to suit personalised needs.
• Informed customers of changes to products, services and laws affecting current accounts.
• Provided support to fellow service experts
• Analysed cash shortages and surpluses
• Drafted response letters addressing client complaints
• Reviewed the legislation regarding exceptional
• situations

• Streamlined new employee integration by managing training schedules and processing documentation
• Recruited and managed staff, conducting job interviews
• Oversaw employee loan application details
• Prepared employee portfolio documents and processed them for loan authorisation