Cristina Hardrich
Crownsville
Summary
Experienced nurse, skilled in patient care, critical thinking, and communication. Strong focus on team collaboration and achieving optimal patient outcomes. Reliable and adaptable, ensuring efficient and compassionate care in dynamic environments. Equipped with expertise in medical procedures, patient assessments, and care coordination. Demonstrates strong analytical, communication, and teamwork skills as the Director of Medical Support for Patient First. Brings positive attitude and commitment to employer and patients alike.
Overview
21
21
years of professional experience
Work History
Registered Nurse - Director of Medical Support
Patient First
06.2016 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Administered medications safely according to established guidelines while monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, nursing care.
- Enhanced patient care quality through effective mentorship and support for new nursing team members.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Completed course in Leadership and also became certified in ACLS and PALS.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Documented treatments delivered, medications and IVs administered along with any follow-up care.
- Evaluated patient histories, complaints, and current symptoms.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Quickly responded to situations impacting safety and security to center, actualizing crisis prevention interventions to control and de-escalate situations.
- Delivered high level of quality care to diverse populations.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention, and morale.
- Performed weekly checks on life support equipment and ensured quality assurance guidelines were being met.
- Interviewed, hired, and evaluated all center staff.
- Managed overall operation of Annapolis Patient First center.
- Reviewed and coordinated the processing of all paper work pertaining to payroll, budgets, inventory, pharmacy, and staffing.
School Nurse
Anne Arundel County Health Department
02.2009 - 02.2022
- Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
- Monitored ongoing medical conditions such as asthma or diabetes, adjusting care plans accordingly to maintain optimal student wellness levels.
- Supported students with special needs by coordinating individualized healthcare plans and working closely with the interdisciplinary team.
- Managed immunization compliance within the school population to prevent the spread of communicable diseases.
- Served as liaison between families, school personnel, and other healthcare providers on behalf of students.
- Assessed students'' physical and emotional well-being during daily clinic visits, providing appropriate care or referrals as needed.
- Assessed student health and identified potential health concerns to provide appropriate care.
- Screened for infectious diseases to help prevent spreading within school community.
- Streamlined documentation processes for maintaining accurate student health records, ensuring compliance with regulations.
- Oversaw health services for school of 1,400 students and faculty.
- Implemented emergency protocols in medical emergencies to promote safety for students and staff.
- Educated students on various health topics to promote overall health and wellbeing.
- Participated in development of school safety plans to address areas of concern.
- Provided support to students with special needs and disabilities to deliver appropriate care and meet educational needs.
- Enhanced school safety by collaborating with staff, parents, and community partners in developing emergency response plans.
- Provided crisis intervention services during emergencies or critical incidents at school events or activities outside of normal hours when necessary.
- Reduced absenteeism rates by proactively addressing student health concerns and providing timely interventions.
- Developed care plans and made referrals as necessary for students with health concerns or injuries.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Provided skilled, timely and level-headed emergency response to critically-ill students and staff.
- During COVID, severed as lead RN at the county phone bank.
- Handled the day-to-day operations of the Moderna vaccine clinic at a large casino hall during the year 2021.
- Deescalated highly anxious patients waiting for the Moderna vaccine.
Telephone Triage Nurse
Annapolis OB-GYN Associates
03.2005 - 02.2009
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Provided timely and accurate telephone triage services.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
- Adhered to all relevant privacy regulations while documenting sensitive patient information during telephone interactions.
- Managed crisis situations calmly and professionally, coordinating prompt intervention from appropriate medical staff when necessary.
- Participated in ongoing professional development opportunities, staying current on best practices in telehealth nursing care delivery.
- Triaged patients by reviewing symptoms and advising on best treatment plan to facilitate patient care at home.
- Streamlined workflow processes by utilizing electronic medical record systems efficiently during telephone consultations.
- Ensured compliance with established protocols and guidelines for telephone triage nursing practice, providing accurate information to patients.
- Served as a resource to other nurses within the organization seeking guidance on proper telephone triage techniques and procedures.
- Documented patient care with electronic medical record and distributed relevant information to other medical providers to update diagnostic and treatment plans.
- Supported efficient clinic operations by managing high call volumes and prioritizing urgent cases appropriately.
- Maintained clear communication with healthcare providers, ensuring proper documentation of telephone encounters for continuity of care.
- Refilled patient prescriptions in compliance with Maryland and federal laws and regulations to meet patient treatment plan recommendations.
- Provided empathetic support to patients dealing with sensitive health issues, maintaining a compassionate tone throughout each conversation.
Telemetry RN
Baltimore Washington Medical Center
06.2004 - 03.2005
- Recognized and responded to emergency situations promptly, initiating appropriate interventions as per established guidelines within the telemetry setting.
- Enhanced patient care by providing continuous monitoring and assessment of telemetry patients.
- Supported clinical decision-making by accurately interpreting complex EKG data as part of the patient evaluation process.
- Educated patients and families on telemetry procedures and equipment, promoting understanding and compliance.
- Provided compassionate care to diverse patient populations, addressing individual needs and concerns.
- Collaborated with interdisciplinary team members for comprehensive patient care, resulting in improved patient outcomes.
- Advocated for patient needs, ensuring optimal care delivery and addressing any concerns or potential barriers to recovery.
- Effectively communicated information regarding patient status changes or concerning findings to physicians promptly, facilitating timely interventions.
Education
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT09-2023
Associate of Science - Nursing
Anne Arundel Community College
Arnold, MD05-2004
Bachelor of Science - Psychology
University of Maryland Baltimore County
Baltimore06-1993
Skills
- Medication administration
- Direct patient care
- Documentation and charting
- Strong clinical judgment
- Patient education and counseling
- Patient care
- Compassion and empathy
- Care plan development
- Professional bedside manner
- Physical assessments
- Advanced cardiac life support (ACLS) certification and pediatric advanced life support (PALS)
- Nursing staff leadership
- Performing EKG's
- Vaccine administration
- Diabetes management and nutrition education
- High level of autonomy
- Acute care expertise
- Managing deadlines
- Call triaging
- Staff management
- Task delegation
- Operations management
- Cross-functional teamwork
- Shift scheduling
- Staff development
- Policy implementation
- Conflict resolution
- Business administration
- Performance evaluations
- Budget control
- Computer skills
- Positive attitude
- Adaptability and flexibility
- Multitasking
- Excellent communication
- Active listening
Timeline
Registered Nurse - Director of Medical Support
Patient First
06.2016 - Current
School Nurse
Anne Arundel County Health Department
02.2009 - 02.2022
Telephone Triage Nurse
Annapolis OB-GYN Associates
03.2005 - 02.2009
Telemetry RN
Baltimore Washington Medical Center
06.2004 - 03.2005
Bachelor of Science - Nursing
Western Governors University
Associate of Science - Nursing
Anne Arundel Community College
Bachelor of Science - Psychology
University of Maryland Baltimore County
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