Cristina Paraschiv
Testing Project Manager || Quality Assurance Analyst
Bucharest
Summary
Dedicated QA professional with 8 years of experience in Quality control domain, with a knack for leadership and passion for excellence, solution-oriented, problem-solving, and result-driven. Deliver exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process. Working in multicultural settings has been a valuable opportunity to cultivate creativity and enhance communication skills, that help promote the same work philosophy among individuals from various global backgrounds, contributing to team success.
Overview
22
22
years of professional experience
4
4
Languages
Work History
Testing Project Manager
Orange Systems (outsourcing for Orange Belgium)
Bucharest, Romania
07.2022 - Current
- Developed comprehensive Test Plans by collaborating closely with stakeholders in early stages of SDLC to understand products, define test scope, outline test strategy, calculate testing effort and timelines. Verified quality and traceability of Business Requirement Documents and IT functional solution to ensure smooth business acceptance phase;
- Assessed testing risks and used critical thinking to work out recovery plans, evaluated solutions and made decisions when deviation from baseline was observed, adjusting schedules and resources as needed to keep projects on track;
- Enhanced overall projects success by organizing regular follow-ups of delivery status with PMs and component teams, working in Waterfall or Agile in multicultural environment;
- Monitored and controlled testing processes by collaborating with SIT Coordinator to ensure quality gate is reached, oversaw test execution and guided test leads in E2E/CAT, preparing daily testing status reports;
- Streamlined projects evolution by organizing defects triage meetings during E2E/CAT, collaborating with Component parties to get clear view and fast defects resolution;
- Prepared test completion reports and communicated to stakeholders in Go/No/Go meetings, organized Cut-over testing on MTP date, participated in Retrospective meetings and incorporated lessons learned into future efforts;
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals;
- Applied best practices for team development, regularly assessed people's strengths and development needs, organized training for testers, leaded performance evaluations;
- Coordinated cross-functional teams and resolved disputes, maintaining positive work environment throughout project lifecycle and directing efforts into task achievement;
- Mentored junior team members in project evolution best practices to enhance their skills and contribute to better overall performance;
Quality Assurance Analyst
Orange Systems (outsourcing for Orange Belgium)
Chisinau, Moldova
04.2021 - 07.2022
- Developed strong relationship with clients through regular communication to understand product requirements, user stories/use cases and design accurate Coverage Matrix and Textbooks;
- Executed Functional, Exploratory, Sanity and Regression tests, analyzed test results, log messages; reported defects, tracked defects to ensure timely delivery of high-quality results and that software met established requirements;
- Collaborate with development teams, organizing live test calls and participating in triage calls, to identify, track, and resolve software defects in a timely manner, discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals;
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices and contribute to better overall performance;
Knowledge Governance Analyst
Orange Systems (outsourcing for UK)
11.2015 - 04.2021
- Proofread knowledge bases content (procedures, policies, working process & procedures, price information, products description) in order to find inconsistencies between them and/or identify incorrect information;
- Leaded process of solving issues; supported Managers with ad-hoc requests within knowledge content request process, created Monthly Audit Report
Customer Operations Agent
Orange Systems (outsourcing for Orange Belgium)
06.2012 - 11.2015
- Customer contract care and support activities (contract activation and deactivation, prepay to postpaid migration, large accounts structure creation); service provisioning and order fulfillment (change of tariff plan, change of ownership, changes of payment type); solving issues that block Mobile Number Portability;
Leading Specialist
Ministry of Economy of Republic of Moldova, Bilateral Economic Relations Division
01.2002 - 01.2004
- Developed action plans for improvement of bilateral economic relations of Republic of Moldova with other countries;
- Drafted bilateral economic relations Agreements between Republic of Moldova and other countries;
- Organized meetings and conferences, providing knowledge support to Directors for meetings with state representatives.
Education
License in Economy - International Transfer of Technology
Academy of Economic Studies From Moldova
Chisinau, CU 09.1997 - 06.2002
Skills
Detail Oriented
Multicultural communication
Integrity
Mentoring, coaching
Analytical and critical thinking
Assertive and persuasive
Project tracking
Productivity Improvement
Project Planning
Quality Assurance
Multitasking
Problem solving
Timeline
Testing Project Manager
Orange Systems (outsourcing for Orange Belgium)
07.2022 - Current
Quality Assurance Analyst
Orange Systems (outsourcing for Orange Belgium)
04.2021 - 07.2022
Knowledge Governance Analyst
Orange Systems (outsourcing for UK)
11.2015 - 04.2021
Customer Operations Agent
Orange Systems (outsourcing for Orange Belgium)
06.2012 - 11.2015
Leading Specialist
Ministry of Economy of Republic of Moldova, Bilateral Economic Relations Division
01.2002 - 01.2004
License in Economy - International Transfer of Technology
Academy of Economic Studies From Moldova
09.1997 - 06.2002
Computer literacy
o JIRA, xRAY
o Confluence
o Quality Center
o SQL (beginner level)
o Salesforce lightning
o Visio
o MsOffice