Cristina Radu
Doha,Qatar
Summary
Successful Senior Cabin Crew Member, with a proven track record of efficiently managing tasks and increasing productivity. Proven skills in safety protocol adherence, passenger comfort optimization, and conflict resolution to ensure smooth flight operations. Known for strong communication, teamwork, and adaptability skills that bring positive outcomes to challenging situations.
Looking to apply skills in new environment focused on serving international clientele.
Overview
14
14
years of professional experience
Work History
Cabin Senior
Qatar Airways
Doha, Qatar
05.2022 - Current
- Ensured safety and security of passengers during flights.
- Provided customers with excellent service while ensuring their comfort and satisfaction.
- Enforced airline regulations and policies to ensure a safe flight environment.
- Conducted pre-flight briefings, demonstrated emergency equipment, and ensured cabin readiness for take-off/landing.
- Managed customer complaints in a professional manner, resolving any issues that arose during the flight.
- Assisted passengers with special needs including unaccompanied minors, disabled persons or those requiring medical assistance.
- Performed first aid when needed and provided reassurance to nervous passengers during turbulence or other unexpected events.
- Monitored passenger behavior throughout the flight, intervening when necessary to maintain orderliness and safety standards.
- Organized on-board services according to company guidelines in an efficient manner.
- Prepared reports detailing any incidents /accidents occurring during the flight.
- Attended regular training sessions for skills development purposes.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Coached junior team members in their responsibilities and adherence to company policies.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Took measures during unusual conditions to maximize safety of customers and crew.
Premium Cabin Attendant
Qatar Airways
Doha, Qatar
06.2017 - 04.2022
- Conducted preflight checks to assess the general condition of safety equipment and ensure cleanliness of the aircraft.
- Greeted passengers as they boarded the aircraft and ensured their seamless experience throughout the flight.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Enhanced passenger comfort by exhibiting exceptional hospitality and communication skills.
Economy Cabin Attendant
Qatar Airways
Doha, Qatar
11.2014 - 05.2017
- Performed pre-flight checks on safety equipment and galley equipment.
- Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
- Distributed meals and beverages according to special requests or dietary restrictions of passengers.
- Maintained a clean cabin environment by monitoring the cabin after meal service was completed.
- Answered questions from passengers related to their travel plans and needs during the flight.
- Assisted disabled passengers when boarding or disembarking from an aircraft.
- Worked closely with other crew members to ensure safety and comfort for all customers.
Quality Assurance Analyst
ICS SandMedia Technologies SRL
Chisinau, Moldova
09.2013 - 06.2014
- Provided feedback on usability and suggest improvements to the product design teams.
- Collaborated with developers to diagnose problems and devise solutions.
- Provided support for internal customers by troubleshooting reported issues quickly and accurately.
- Worked with team members to create efficient workflows, resulting in high productivity.
- Used quality monitoring system to compile and track individual and team performance.
- Communicated regularly with management to discuss quality trends.
- Conducted internal audits to measure adherence to established QA standards.
- Utilized client satisfaction surveys to improve service quality.
Team Leader
ICS SandMedia Technologies SRL
Chisinau, Moldova
12.2011 - 08.2013
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Established clear expectations for employees, providing guidance when needed.
- Collaborated with other departments to ensure alignment of goals across teams.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Call Center Representative
eWin Soft & Trade SRL
Chisinau, Moldova
10.2010 - 11.2011
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming chats from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
Education
Master of Science - International Trade
Academy of Economic Studies of Moldova
Chisinau, Moldova05-2011
License in Economic Sciences - International Economics
Academy of Economic Studies of Moldova
Chisinau, Moldova 05-2009
Skills
- Professional Appearance
- Emergency Procedures
- Food and Beverage Service
- Team Management
- Cultural Awareness
- Passenger Assistance
- Strong Work Ethic
- Verbal and written communication
Languages
Romanian
First Language
English
Advanced (C1)
C1
Russian
Intermediate (B1)
B1
French
Intermediate (B1)
B1
Affiliations
- Kick-boxing, crossfit, Weightlifting.
- Yoga, meditation and self-improvement.
Timeline
Cabin Senior
Qatar Airways
05.2022 - Current
Premium Cabin Attendant
Qatar Airways
06.2017 - 04.2022
Economy Cabin Attendant
Qatar Airways
11.2014 - 05.2017
Quality Assurance Analyst
ICS SandMedia Technologies SRL
09.2013 - 06.2014
Team Leader
ICS SandMedia Technologies SRL
12.2011 - 08.2013
Call Center Representative
eWin Soft & Trade SRL
10.2010 - 11.2011
Master of Science - International Trade
Academy of Economic Studies of Moldova
License in Economic Sciences - International Economics
Academy of Economic Studies of Moldova
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