Cristina Reyes
Germantown
Summary
Experienced leader with a strong background in customer service, staff training, and problem-solving, ready to drive team success and operational efficiency in a new role. Proven ability to manage and motivate teams, ensuring customer satisfaction and smooth operations. Eager to leverage skills in a challenging new opportunity with growth potential.
Overview
7
7
years of professional experience
2016
2016
years of post-secondary education
Work History
Patient Service Representative/Call Center Agent
The Centers for Advanced Orthopedics
Bethesda
05.2025 - Current
- Managed appointment scheduling to optimize patient flow and improve office efficiency.
- Facilitated communication between patients and medical staff to enhance service delivery.
- Collected and processed patient payments accurately, ensuring financial compliance.
- Conducted insurance verification to confirm coverage and streamline billing processes.
- Resolved patient inquiries and concerns with professionalism to maintain satisfaction.
Assistant Manager
Domino's Pizza
Damascus
12.2023 - Current
- Trained new employees on company policies and operational procedures.
- Coordinated team meetings to discuss performance goals and operational challenges.
- Implemented process improvements to enhance efficiency in food preparation.
- Resolved customer complaints effectively to maintain satisfaction and loyalty.
Patient Service Representative Team Lead
Community Radiology
Germantown
08.2021 - 05.2025
- Led a team of patient service representatives to enhance operational efficiency and service delivery.
- Developed training materials to improve onboarding processes for incoming staff.
- Facilitated communication between patients and healthcare providers to ensure accurate information exchange.
- Implemented process improvements that streamlined appointment scheduling and reduced patient wait times.
- Coordinated daily schedules for team members to optimize coverage and meet patient demand.
Front Desk Receptionist
Extended Stay America
Germantown
04.2019 - 01.2022
- Coordinated visitor access and monitored security protocols to ensure guest safety.
- Responded to customer inquiries with detailed information about hotel services and local attractions.
- Maintained accurate record-keeping systems for guest information and billing.
- Scheduled appointments for guests and staff, optimizing time management and resource allocation.
Education
Seneca Valley High School
Germantown, MDSkills
- Appointment scheduling
- Insurance verification
- Patient account management
- Medical billing processes
- Staff training and development
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Medical insurance
- Scheduling appointments
- Electronic health records
- Multitasking and organization
- Microsoft office expertise
- Workplace safety compliance
Timeline
Patient Service Representative/Call Center Agent
The Centers for Advanced Orthopedics
05.2025 - Current
Assistant Manager
Domino's Pizza
12.2023 - Current
Patient Service Representative Team Lead
Community Radiology
08.2021 - 05.2025
Front Desk Receptionist
Extended Stay America
04.2019 - 01.2022
Seneca Valley High School