Cristina Roșca
Chișinău
Summary
Experienced in customer-facing roles within hospitality, providing comprehensive guest services by greeting and assisting guests during check-in and managing reservations effectively. Demonstrated strong adherence to compliance procedures and operational standards while preparing daily reports to communicate important changes to relevant departments. Coordinated with multiple teams to address room and building issues, ensuring a seamless experience for guests. Developed skills in time management and problem-solving while managing a fast-paced environment, contributing to enhanced customer satisfaction.
Overview
5
5
years of professional experience
Work History
Night Receptionist
Park Plaza County Hall
London
10.2024 - 02.2025
- Greeted guests upon arrival and provided information about services, facilities, and available amenities.
- Ensured compliance with all applicable laws, regulations, policies, procedures, standards. related to hotel operations.
- Prepared daily reports detailing any important events or changes that took place during the night shift.
- Input and confirmed reservations for guests.
- Arranged tours, taxis or restaurant reservations for customers.
- Coordinated with other departments regarding any operational changes that were necessary for overnight shifts.
- Provided guidance and direction to other employees working the night shift as needed.
- Assisted guests at check-in, providing information on various services within hotel.
- Contacted housekeeping or maintenance staff to report room or building issues.
Bartender
Park Plaza County Hall
London
03.2024 - 09.2024
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Effectively multitasked within fast-paced environment.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Bartender
Apex Hotels Ltd, Temple Court
London
10.2023 - 03.2024
- Managed accurate bar tabs and processed cash and credit card transactions.
- Resolved customer complaints in a professional manner.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Assisted in setting up the bar for service shift.
- Monitored bar inventory and promptly restocked low items before depletion.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Food and Beverage Assistant
Apex Hotels Ltd, Temple Court
London
04.2022 - 10.2023
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Provided exceptional service that reflected restaurant standards and core values.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Handled payment transactions accurately while ensuring compliance with established procedures.
- Assisted in menu planning and pricing based on customer feedback and sales trends.
- Maintained a clean and organized work environment throughout shift.
Waitress
Entrecôte (Operations) Ltd, Le Relais de Venise
London
11.2019 - 04.2021
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Education
Public Institution “CEHTA"
Țaul, Republic Of Moldova05-2019
Skills
- Reservation management
- Daily reporting
- Guest services
- Compliance procedures
- Team coordination
- Communication skills
- Problem solving
- Customer service
- Telephone etiquette
- Multitasking Abilities
- Time management
- Attention to detail
Education and Training
other
Languages
Romanian
First Language
English
Upper Intermediate (B2)
B2
Russian
Upper Intermediate (B2)
B2
Timeline
Night Receptionist
Park Plaza County Hall
10.2024 - 02.2025
Bartender
Park Plaza County Hall
03.2024 - 09.2024
Bartender
Apex Hotels Ltd, Temple Court
10.2023 - 03.2024
Food and Beverage Assistant
Apex Hotels Ltd, Temple Court
04.2022 - 10.2023
Waitress
Entrecôte (Operations) Ltd, Le Relais de Venise
11.2019 - 04.2021
Public Institution “CEHTA"
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