Crystal Bell
Temple Hills
Summary
Experienced leader with a robust background in staff training and development, complemented by exceptional organizational and time management skills. Committed to fostering a collaborative environment that enhances customer satisfaction and operational excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Unarmed Special Police Officer
Allied Universal Security Services
Dc
01.2024 - Current
- Monitored premises to prevent unauthorized access and ensure safety of personnel and property.
- Conducted routine patrols to identify potential security risks and mitigate incidents.
- Collaborated with local law enforcement to enhance response strategies during emergencies.
- Assisted in developing security protocols that improved operational efficiency and compliance.
Manager on Duty
Wawa
Temple Hills, MD
04.2022 - 06.2024
- Supervised daily operations to ensure exceptional customer service and efficient workflow.
- Trained and mentored staff on best practices for food safety and sanitation standards.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
Supervisor
Tropical Smoothie
Dc
02.2020 - 04.2022
- Supervised daily operations, ensuring adherence to quality and service standards.
- Trained staff on beverage preparation techniques and customer service protocols.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Monitored team performance, providing feedback to enhance productivity and efficiency.
Receptionist
Days Inn Hotel
Dc
03.2018 - 03.2020
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated reservations and maintained accurate booking records using PMS software.
- Provided exceptional customer service, addressing guest inquiries and resolving complaints efficiently.
- Assisted in training new staff on hotel policies and front desk procedures to enhance service quality.
Team Leader
Shake Shack
Dc
01.2015 - 02.2018
- Led team in daily operations, ensuring adherence to quality standards and customer service excellence.
- Trained and mentored staff on operational procedures and best practices for efficiency.
- Implemented process improvements to streamline workflows, enhancing overall productivity.
- Coordinated inventory management, optimizing stock levels and reducing waste.
Manager
Macys Department Store
Arlington, VA
09.2007 - 12.2017
- Led team to enhance customer service standards, resulting in improved shopper satisfaction.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
- Developed training programs for staff, enhancing product knowledge and sales techniques.
- Implemented merchandising strategies that increased product visibility and drove sales growth.
Education
High School Diploma -
Anacostia SHS
Washington,DC05-2006
Skills
- Situational awareness
- Self-defense techniques
- Physical fitness
- Surveillance monitoring
- Customer service focus
- Sales and marketing
- Staff training and development
- Time management
- Telephone skills
- Organization skills
Certification
- Licensed special police officer - august 2025-august 2026
- Licensed servsafe - august 2024-august 2030
Timeline
Unarmed Special Police Officer
Allied Universal Security Services
01.2024 - Current
Manager on Duty
Wawa
04.2022 - 06.2024
Supervisor
Tropical Smoothie
02.2020 - 04.2022
Receptionist
Days Inn Hotel
03.2018 - 03.2020
Team Leader
Shake Shack
01.2015 - 02.2018
Manager
Macys Department Store
09.2007 - 12.2017
High School Diploma -
Anacostia SHS