CRYSTAL BURRIS

Patient Care Coordinator Regional Manager 2009-2010

• Oversaw scheduling and appointment management, optimizing patient flow and minimizing wait times. Trained and mentored junior staff on patient management protocols and best practices.
• Managed patient intake processes, ensuring accurate data collection and compliance with regulations.
• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Updated patient records with accurate, current insurance policy information. Verified insurance eligibility and benefits for patients using advanced verification systems.

Medical Billing Specialist 2010-Present

• Delivered timely and accurate charge submissions. Process patient billing inquiries efficiently, ensuring timely resolution of issues. Efficiently process refunds or adjustments for patients when necessary, ensuring accuracy and compliance with company policies.
• Manage accounts receivable, optimizing collection efforts for outstanding balances. Communicate with patients for unpaid claims for HMO, PPO and commercial insurance and deliver friendly follow-up calls for proper payments to contracts.
• Work with multiple departments to check proper billing information. Assist colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• Responded to customer concerns and questions on daily basis. Utilized various software programs to process customer payments