Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Crystal Ciafardo

Rhodesdale

Summary

Accomplished professional recognized for effective logistics coordination and meticulous inventory management. Experience in fostering strong vendor relationships and optimizing operational workflows to ensure product availability and compliance with safety standards.

Overview

36
36
years of professional experience

Work History

Operations Manager

Trinity Electric
Rhodesdale
11.2011 - Current
  • Managed daily operations and ensured compliance with safety regulations.
  • Coordinated logistics and scheduling for efficient workflow across departments.
  • Assisted in implementing process improvements to enhance operational efficiency.
  • Monitored inventory levels and facilitated timely restocking of supplies.
  • Maintained accurate records of equipment usage and maintenance schedules.
  • Supported management in developing strategies for improved service delivery.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Managed scheduling, training and inventory control.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Built strong operational teams to meet process and production demands.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Responded to information requests from superiors, providing specific documentation.
  • Created detailed reports on the performance of individual departments within operations.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Formed and sustained strategic relationships with clients.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Structured HR consulting services to support clients during organizational developments and changes.

Inventory Manager

Craig Technologies
Seaford
02.2009 - 03.2025
  • Managed inventory levels to ensure product availability and accuracy.
  • Coordinated stock replenishment and distribution across multiple locations.
  • Utilized inventory management software for tracking and reporting shipments.
  • Conducted regular audits to verify stock quantities and conditions.
  • Developed workflows to streamline receiving and shipping processes effectively.
  • Collaborated with suppliers to maintain timely delivery of products.
  • Resolved discrepancies in inventory records through thorough investigation methods.
  • Monitored inventories on computer to generate accurate reports.
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
  • Performed regular cycle counts to maintain accuracy of inventory records.
  • Reviewed inventory stocking levels and helped coordinated return or transfer of excess inventory.
  • Created reports on inventory levels, trends, costs, deliveries. for upper management review.
  • Resolved issues related to receiving errors such as incorrect quantities or missing items.
  • Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
  • Identified discrepancies between physical counts and computer records; investigated causes and took corrective action as needed.
  • Maintained high levels of product availability by ensuring timely replenishment of stock.
  • Participated in annual physical inventories conducted at multiple locations.
  • Tracked shipments from vendors for prompt resolution of any discrepancies or delays encountered during transit or delivery.
  • Examined levels of supplies and material to determine shortages.
  • Handled ad resolved escalated situations related to inbound and outbound deliveries.
  • Analyzed current processes and identified areas of improvement for better efficiency in the inventory management process.
  • Organized and cleaned backroom and equipment to improve operations.
  • Utilized warehouse management systems software for tracking products from receipt through shipment.
  • Ensured product quality and safety standards were met throughout the inventory process.
  • Followed operational guidelines to properly unload and stock merchandise.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
  • Optimized warehouse layout to improve stock retrieval times and maximize storage space.
  • Collaborated with vendors to ensure timely delivery of goods and services.
  • Developed and executed inventory reduction strategies, improving operational efficiency.
  • Set up and maintained accurate item master data in the inventory management system.
  • Analyzed inventory trends and sales data to forecast future stock needs and prevent overstock situations.
  • Monitored and reported on key inventory performance indicators to senior management regularly.
  • Conducted periodic reviews of purchasing policies and procedures to ensure accuracy in ordering, delivery timelines, invoicing.
  • Monitored supplier performance to ensure orders were fulfilled on time and accurately according to customer requirements.

Office Manager

Greenwood Realty
Greenwood
06.1989 - 09.2000
  • Managed daily office operations and maintained organized filing systems.
  • Coordinated communication between clients and real estate agents effectively.
  • Scheduled appointments and meetings for staff and clients efficiently.
  • Assisted in preparing documents for property listings and transactions.
  • Maintained office supplies inventory and ordered materials as needed.
  • Implemented office procedures to enhance workflow efficiency.
  • Supported marketing efforts by organizing promotional materials and events.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed office inventory and placed new supply orders.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Reviewed files and records to obtain information and respond to requests.
  • Supervised staff members, organized schedules and delegated tasks.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Coded and entered daily invoices with in-house accounting software.
  • Managed office budget to handle inventory, postage and vendor services.
  • Developed and implemented office policies and procedures.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Provided administrative support to management team including preparing reports and presentations.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Ensured compliance with applicable laws regarding employment practices.
  • Organized company events including holiday parties, team building activities .

Education

General

Sussex Central
Georgetown DE
05-1989

Skills

  • Process improvement
  • Inventory management
  • Logistics coordination
  • Compliance oversight
  • Quality assurance
  • Customer relationship management
  • Conflict resolution
  • Effective communication

References

References available upon request.

Timeline

Operations Manager

Trinity Electric
11.2011 - Current

Inventory Manager

Craig Technologies
02.2009 - 03.2025

Office Manager

Greenwood Realty
06.1989 - 09.2000

General

Sussex Central

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Crystal Ciafardo