Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Crystal Daugherty

Baltimore

Summary

Experienced supervisor with a proven record of training and motivating staff to achieve ambitious performance goals and provide exceptional customer service. Seeking a challenging position that leverages my skills and knowledge, while offering ample learning opportunities. Committed to maintaining departmental efficiency and cost-effectiveness.

Overview

26
26
years of professional experience

Work History

CSR

Pet ER of Columbia
10.2018 - Current
  • Act as primary contact for clients, handling phone inquiries and managing client registration and checkout.
  • Fosters robust collaboration between technicians and physicians.
  • Utilized EZ Vet system, ER express system, and Agape for precise data management.
  • Compiles required paperwork for hospital admissions, procedures and sedation
  • Prepares medical staff by compiling essential details from phone line communications
  • Provides guidance on payment requirements and processes transactions
  • Execute simultaneous responsibilities seamlessly during urgent and fast-paced scenarios.
  • Prepare and present daily collection financial summaries

Lead Practice Coordinator

BWMC Radiation Oncology
10.2010 - Current
  • Oversee practice coordinators to streamline office processes effectively.
  • Conduct audits of reports to ensure compliance
  • Delivers high-standard patient experiences at both the first and last touch points.
  • Ensures efficient scheduling of appointments, meetings, and time off for medical professionals.
  • Monitors and manages office supply quantities
  • Acts as liaison in leadership meetings to facilitate efficient team communication
  • Facilitate smooth operations of multi-line call systems, efficiently records messages from patient to provider
  • Manage patient registration, consent acquisition, check-ins, and check-outs

Office Assistant

K & C Dental
04.2003 - 10.2010
  • Handled first and last communication with patients.
  • Managed multi-line phone system efficiently.
  • Collected due payments from patients.
  • Formulated claims processes for insurance companies.
  • Processed incoming payments from insurers.
  • Captured and recorded treatment information.
  • Standardized filing procedures for efficiency.
  • Demonstrated proficiency in Easy Dental and Dentrex systems.
  • Created multiple copies of X-Ray for insurance purposes and referrals.
  • Ensure verification of insurance coverage.
  • Examined and understood detailed information on benefits.

Team Leader

Carrollton Bank
09.1999 - 04.2003
  • Directed activities of customer service reps stationed at the teller line.
  • Oversaw inbound and outbound shipments of large sums.
  • Managed successful operations of ATM settlements.
  • Settlement of branch,
  • Handles all commercial transactions.
  • Created weekly schedules optimized for productivity and efficiency.
  • Conducted regular audits on teller operations.
  • Managed transactions involving travelers checks and money orders.

Education

Diploma - General Studies

North County High School
Ferndale, MD
04.1996

Skills

  • Schedule management
  • Records management
  • Employee operations
  • Workflow efficiency
  • Train employees
  • Manage records
  • Process improvement

Accomplishments

Awards received

Team Daisy for Excellent patient care

H.E.R.O

Timeline

CSR

Pet ER of Columbia
10.2018 - Current

Lead Practice Coordinator

BWMC Radiation Oncology
10.2010 - Current

Office Assistant

K & C Dental
04.2003 - 10.2010

Team Leader

Carrollton Bank
09.1999 - 04.2003

Diploma - General Studies

North County High School

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Crystal Daugherty