Crystal King
Cockeysville
Summary
Detail oriented, highly organized professional with 30 plus years of experience in customer service, handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Looking to secure a challenging position that utilizes my experience with allowing me the opportunity of growth.
Overview
21
21
years of professional experience
Work History
Insurance Billing Coordinator
Hunt Valley Oral Surgery
09.2015 - Current
- Greet and assist patients, providing excellent customer service and addressing inquiries and concerns
- Schedule patient appointments, ensuring optimal utilization of Doctor's time and efficient patient flow.
- Handle billing inquires, process payments and assist with insurance related matters
- Collaborate with staff to manage patient records, ensuring accuracy and compliance with privacy regulations
- Coordinated with insurance carriers to verify patient benefits and coverage, minimizing delays in payment processing.
- Handled account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documents for accuracy.
- Generate monthly billing and posting reports
Front Office Coordinator
Dental Associates LLC
08.2004 - 09.2015
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
- Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
- Managed high volume of incoming calls, directing them to appropriate departments.
Education
Business Administration Certificate-1994 - Business Administration
Advanced Career Training
Baltimore, MD09-1994
High School Diploma -
Edmondson/Westside High School
Baltimore, MD06-1992
Skills
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Customer service support
- Verbal and written communication
Timeline
Insurance Billing Coordinator
Hunt Valley Oral Surgery
09.2015 - Current
Front Office Coordinator
Dental Associates LLC
08.2004 - 09.2015
Business Administration Certificate-1994 - Business Administration
Advanced Career Training
High School Diploma -
Edmondson/Westside High School
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