Crystal N. Sanders
Upper Marlboro
Summary
Highly motivated and analytical individual seeking a challenging position as a Government Information Specialist with the Department of Housing and Urban Development, Office of Inspector General ready to deliver impactful results. Excels in data management, research, and information retrieval, with strong focus on team collaboration and adaptability. Known for reliability and problem-solving skills, ensuring seamless operations and successful outcomes. Proficient in utilizing advanced information systems and technologies to meet organizational needs.
Overview
33
33
years of professional experience
Work History
Medical Insurance Coordinator
Easy Breezy Kids Dental and Orthodontics
11.2024 - Current
- Enhances patient satisfaction with timely and accurate insurance verifications, ensuring seamless access to healthcare services.
- Reduces claim denial rates by meticulously reviewing medical records and verifying the accuracy of billing codes before submission.
- Evaluates medical claims for accuracy and completeness and researched missing data.
- Utilizes electronic medical record systems to store, retrieve and process patient data.
- Responds to correspondence from insurance companies by either phone or email.
- Ensured strict adherence to HIPAA regulations when handling sensitive patient information, promoting privacy protection throughout all operations.
Membership Specialist
Girl Scouts Nations Capitol
08.2022 - 11.2024
- Recruited and engage adult volunteers and youth members for the Girl Scout movement.
- Build and maintain relationships with families, parents, and community partners.
- Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
- Train and support volunteers in youth and volunteer recruitment efforts and the overall Girl Scout Movement.
- Support recruitment initiatives for Girl Scout programs, including day camps and new troops.
- Maintained accurate records of all memberships, ensuring timely renewals and updates as needed.
- Provided training for new Membership Specialists, ensuring consistency in customer service standards across the department.
- Collaborated with other departments to provide seamless support for all member-related inquiries and issues.
- Make frequent contacts through phone, email, and in-person meetings to nurture leads and expand business profits and revenues.
Billing Specialist
Dental Surgery Center of DC
02.2020 - 01.2021
- Trained all Model II dental on protocols for referring patients to the surgery center
- Schedule patient for dental surgery
- Biller for facility and anesthesia medical claims and followed up on denied claims submitted
- Submitted on all authorizations for dental surgery, facility, and anesthesia facility, and obtained the Health & Physicals
- Verified accuracy of accounts payable payments, resulting in 92% reduction in payment errors and check reissues.
- Ensured compliance with regulatory requirements, diligently researching and staying up-to-date on medical industry standards.
- Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
Medical Office Manage
Wendy C. Daulat, DDS
01.2011 - 02.2020
- Processed medical referrals for dental procedures
- Ensured HIPPA regulatory standards are followed for patient confidentiality
- Organized and updated databases, records and other information resources.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Managed operating room schedules for James Lawrence Kernan, Howard County General and Shady Grove Adventist Hospitals
- Verified medical benefits and obtained authorizations
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable
- Trained staff in new practices on the medical billing procedures and workflows of dental surgeries
- Maintained all medical records for all 3 hospitals and coordinated the disposal of medical records
- Utilized Quicken, Quick Books, Excel and Word software used in my daily task
Accounts Payable Task Supervisor
CACI
11.2008 - 12.2010
- Prepared daily payment proposals and reviewed postings against actual invoices
- Streamlined Accounts Payable process that lessened the number of invoices being processed by performing vendor consolidation
- Managed workflow with less overtime for staff, speedier on time payouts and saved money on late fees
- Direct point of contact via email and or telephone with military and contractors to discuss the contracts, fees, negotiations of expenses, requests for records, and personal documents while supplying guidance on how to maintain classified or unclassified information requested
- Maintained financial request and financial records for military and government contract employees using secured government portals and appropriate disposal of records
- Assigned invoices to proper approvers and accrued invoices for month end closing, created petty cash reports, expense reports for all directors and managers from travel and prepared travel arrangements
- CBSI, CPM software used for daily task for client account and account system
Accounts Payable Specialist
Century Pool Management
12.2006 - 11.2008
- Worked directly with the comptroller of company during business dealings
- Ran monthly General Ledger reports for all vendors and departments and reviewed for financial discrepancies
- Negotiations with new and old vendors for new contacts for terms and financial agreement
- Oversaw the department budgets reviews to breakdown in presentation to Chief Financial Officer
- Processed the monthly check reports and check reconciliation
- Prepared all cash deposits of large accounts and reconciled to accounts
Sleep Lab Coordinator
National Rehabilitation Hospital
01.2003 - 12.2006
- Verified all insurance and authorization submission for sleep study patients
- Assisted with sleep study interpretation reports sent to specialist and medical insurances for review
- Scheduler and reviewed preoperative physicals and billing for all sleep studies services
- Maintained the breakdown of all sleep studies Durable Medical Imaging claims
- Organized quarterly Awake Group Meetings for patients
- Maintained patient medical records
- Prepared monthly summary report for Medical Director, Research Director, CEO, and Sleep Lab Coordinator
- Negotiated payment arrangements, maintained the payment contracts and arrangements and sent monthly statements to the billing department
- Merged patient files on compact disks for Sleep Services of America Database
- Utilized Physicians Billing 5.0 software used for daily task
Patient Account Specialist
Phillip and Green Physical Therapy
08.2000 - 12.2002
- Follow up on claims for physical therapy due to car accidents
- Resubmit physical therapy claims
- Submit physical therapy and surgical records to patient attorney’s
- Concur software used for daily task
Office Manager
Pediatricians Dr. Frederick & Marlyn Corder/Asthma & Allergy Specialist Dr. Asek Makia
04.1992 - 04.1999
- Answering phones and returning all messages from the answering service
- Scheduling patients
- Preparing notes for school absences
- Submitting claims to all insurances
- Follow-up and denial of all claims submitted
- Calling insurance companies for prescription approvals and surgical procedures
- Preparing equipment leasing agreement
- Filling Medical License renewals and follow ups
- Commercial Building leasing contract review
- Interviewing for new front desk hires
Medical Biller
Premier Surgery Center for Dr. Patrick Fasusi
04.1999 - 06.1998
- Anesthesia coding and billing
- Medicare billing for anesthesia
- Follow up in all anesthesia claims
- Submitting letters of medical necessity for anesthesia
- Scheduling procedures and submitting medical records to providers
- Maintained the medical records for all patients and packed for storage
- Utilized State of Maryland Medicaid Physician Billing System, Excel, and Microsoft Word
Education
Bachelor of Science - Health Care Administration
Kaplan University
01.2019
Skills
Excellent Verbal and Written Communication
Records Auditing
Team Training
Database Management
Customer Service
Attention to Detail
Timeline
Medical Insurance Coordinator
Easy Breezy Kids Dental and Orthodontics
11.2024 - Current
Membership Specialist
Girl Scouts Nations Capitol
08.2022 - 11.2024
Billing Specialist
Dental Surgery Center of DC
02.2020 - 01.2021
Medical Office Manage
Wendy C. Daulat, DDS
01.2011 - 02.2020
Accounts Payable Task Supervisor
CACI
11.2008 - 12.2010
Accounts Payable Specialist
Century Pool Management
12.2006 - 11.2008
Sleep Lab Coordinator
National Rehabilitation Hospital
01.2003 - 12.2006
Patient Account Specialist
Phillip and Green Physical Therapy
08.2000 - 12.2002
Medical Biller
Premier Surgery Center for Dr. Patrick Fasusi
04.1999 - 06.1998
Office Manager
Pediatricians Dr. Frederick & Marlyn Corder/Asthma & Allergy Specialist Dr. Asek Makia
04.1992 - 04.1999
Bachelor of Science - Health Care Administration
Kaplan University
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