Crystal Pollack
Nottingham
Summary
Customer-focused professional offering strong background in hospitality. Stays on top of fast-paced work by diligently completing assignments and looks for opportunities to help others. Keeps strict compliance with health and safety requirements.
Overview
22
22
years of professional experience
Work History
Live-Out Nanny
Erica Wiseman
Nottingham
03.2021 - Current
- Communicated regularly with parents about children's progress and needs.
- Read stories to help foster language skills and imagination development.
- Prepared nutritious meals and snacks for the children.
- Provided a safe and nurturing environment for children in my care.
- Administered medication when necessary per instructions from parents and guardians.
- Developed positive relationships with parents and guardians through open communication regarding their child's progress.
Hotel Front Desk Supervisor
Four Points By Sheraton BWI Airport
Baltimore
09.2012 - 11.2014
- Managed guest check-in and check-out processes while maintaining a welcoming environment.
- Trained new staff on customer service protocols and hotel operating procedures.
- Resolved guest complaints promptly to enhance overall satisfaction during stays.
- Coordinated room assignments and special requests with housekeeping and maintenance teams.
- Trained new hires on procedures, policies, and customer service expectations.
- Provided information about local attractions and events.
- Answered telephone inquiries from customers in a timely manner.
Accounts Payable Clerk
Four Points By Sheraton BWI Airport
Baltimore
05.2009 - 10.2011
- Process vendor invoices accurately for timely payment.
- Maintained accounts payable files and records in an organized manner.
- Entered data into accounting system to maintain accurate financial records.
- Prepared checks for payment of vendor invoices on a timely basis.
- Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
- Verified accuracy of coding on invoices prior to processing payments.
- Coded invoices to maintain organized and accurate records.
Front Desk Guest Service Agent
Four Points by Sheraton BWI Airport
Baltimore
01.2004 - 05.2009
- Greeted guests warmly and provided check-in services at a busy hotel front desk.
- Managed reservations and room assignments using property management software efficiently.
- Assisted guests with inquiries, providing information about hotel amenities and local attractions.
- Addressed guest complaints with professionalism, ensuring satisfaction during their stay.
- Coordinated with housekeeping to ensure timely room availability for incoming guests.
- Processed payments and maintained accurate records of transactions at the front desk.
- Trained new front desk staff on procedures and customer service expectations effectively.
- Handled high volume of phone calls and routed to proper guest or internal department.
Education
High School Diploma -
North County High School
Glen Burnie, MD05-2003
Some College (No Degree) - Early Childhood Education
Anne Arundel Community College
Arnold, MDSkills
- Customer service
- Conflict resolution
- Phone etiquette
- Flexible schedule
- Friendly and outgoing
- Positive and professional
- Teamwork and collaboration
References
References available upon request.
Timeline
Live-Out Nanny
Erica Wiseman
03.2021 - Current
Hotel Front Desk Supervisor
Four Points By Sheraton BWI Airport
09.2012 - 11.2014
Accounts Payable Clerk
Four Points By Sheraton BWI Airport
05.2009 - 10.2011
Front Desk Guest Service Agent
Four Points by Sheraton BWI Airport
01.2004 - 05.2009
High School Diploma -
North County High School
Some College (No Degree) - Early Childhood Education
Anne Arundel Community College
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