Summary
Overview
Work History
Education
Timeline
Generic

CURTIS AGUINAGA

Princess Anne,MD

Summary

Have acquired the following certifications and credentials

Bachelors Degree: Computer Networks and Cybersecurity

Certifications: AZ-900, Security Plus, New Relic Fundamentals

In the process of acquiring AWS Sysops Cloud Certification

Experience in the technology field overall. 11 years...

Experience in administrative roles. 4 years...

Experience in troubleshooting and technician roles. 7 years...




Enthusiastic, task-oriented, and dedicated IT Professional with more than 7+ years of combined experience in technical support and customer service Experienced providing support in a 24x7x365 NOC environment and responding to incident and infrastructure alerts for application, network and server infrastructure technologies. Have a strong understanding of networking terms and importance. SSID, WIFI networking protocols, firewalls, DMZs, Routers, Switches, Hubs, Honeynets, and Bastions. Adept at handling network, security and computer hardware problems with a flexible and detail-oriented approach. Familiar with Windows workstation and Cisco Switching environments and able to learn new information quickly to maximize performance. Resourceful problem-solver that effectively meets time-sensitive deadlines. Flexible to work 3rd shift schedule including weekends, holidays and shift rotations.


Am familiar with virtualization technologies, utilized proxmox to manage a data server that I built out of a home lab. Utilized virtulazation throughout college as we as at my current role. I am familiar with citrix as well as proxmox, and Oracle Virtual box. I have a good background and experience on Azure and AWS. Utilized power shell, veritias netback up on the job, worked with Dell servers and assisted in troubleshooting and repairing them in the data center as well as other servers related. Worked directly in those envi. In college, I learned about disaster recover and learned about disaster recovery plans and how to implement redundancy. I have on occasion been an SME in several matter on the job, and also in school.

Overview

10
10
years of professional experience

Work History

Network Monitoring/Administrator

Constellation
10.2023 - Current
  • Utilized various tools such as Thousand Eyes and NNMI to monitor the corporate internal network for alerts in network energy infrastructure.
  • Worked in a 24x7 365 remote environment.
  • Direct Supervisory experience, as a member of the ITOC Tier 2, I was expected to supervise members of Tier 1 and drive resolution and oversee the exercise of monitoring and maintaining the network and performing other administrative duties. Such as account unlocks via Microsoft Active Directory and website unblocks via palo alto.
  • Utilized Service Now for ticketing and tracking issues
  • Identified and immediately resolved issues with network devices.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Assisted IT staff on troubleshooting issues and closing calls.
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Reduced downtime with proactive identification and resolution of IT issues. As a member of the ITOC Tier 2, I was expected to provide direct support on major issues and assist my supervisor and higher level members in resolving said issues
  • Verified continuity of computer and telephone system services for users.
  • Established comprehensive network documentation to facilitate rapid issue resolution when troubleshooting problems. Here at the ITOC, we utilize knowledge base articles in service now.
  • Collaborated with cross-functional teams in developing robust disaster recovery plans to safeguard critical systems and data.
  • Improved network capacity planning with detailed analysis and reporting on traffic patterns and usage.

NOC Analyst/Cloud Administrator

Stride K12
07.2022 - 10.2023
  • Acquired New Relic Fundamentals certification through required training
  • Support operational incidents and alerts for application, network, and server infrastructure technologies in a 24x7x365 REMOTE environment
  • Worked directly with AWS, Solarwinds, New Relic, and Cisco Meraki Dashboard.
  • Utilized Linux CLI to manage resources in AWS, mainly AWS instances. The Linux OS being used was Redhat
  • Utilized AWS for monitoring and execution purposes
  • Worked directly with AWS instances, including troubleshooting and maintenance.
  • Utilized AWS resources like cloudwatch, WAF and Shield, and events dashboards to monitor the health of the AWS environment.
  • Utilized New Relic for monitoring and administrative purposes.
  • Utilized New Relic to manage alerts, conditions, and user privileges
  • Utilized New Relic to monitor alerts and alert support/application teams for outages.
  • Used Solar Winds or what we call pingdom at our company to mostly monitor the health of websites and URLs that stride is responsible for.
  • Utilized Solar Winds to manage the health of alerts for said websites and URLs.
  • Utilized Cisco Meraki, to monitor the health of company headquarters.
  • Used Cisco Meraki to monitor networks and network devices to resolve technical problems quickly.
  • Utilized Servicenow and Jira to manage and resolve incident tickets
  • Utilized Confluence for documentation purposes
  • Diagnosed and executed resolution for network and server issues.
  • Researched and recommended new technologies and strategies for improving system performance.
  • Analyzed network traffic and performance metrics to optimize system performance.
  • Resolved issues and escalated problems with knowledgeable support and quality service.

Network Administrator/Infrastructure Ops

T Rowe Price
07.2021 - 07.2022
  • Support operational incidents and alerts for application, network, and server infrastructure technologies and mainframe technologies in a 24x7x365 environment
  • Utilized numerous monitoring tools. Such as New Relic, Sterling File Gateway, Veritas, Equinix, WCC, Spectrum, and Wily
  • Utilized monitoring tools every day on the job to complete tasks related to monitoring and ensuring data center operations
  • Utilized numerous tools for also resolving issues in our roles. Such as Red Hat, Informatica, ServiceNow, and Mainframe.
  • Worked in a Linux Red Hat CLI, implementing commands to identify issues, and execute tasks
  • Tasks included monitoring and rebooting servers
  • Utilized informatica workflow powercenter manager to start tasks, workflows, workflows from task, and abort workflows at the request of the clients
  • Worked on the Data Center's Mainframe, and have a good foundation of knowledge to run a job, demand a job, take a job off hold, deal with abends, resubmit a job, escalate issues to the proper support teams, and run daily maintenance and monitoring of the mainframe
  • CA7 and CA7Q IBM mainframe experience
  • Used ServiceNow to provide customer support, identify clients and submit incident reports
  • Regularly referenced reports or system operations, task lists, problems and resolution updates
  • Provided consistent support through on-call rotation duty.
  • Assisted in the repair and maintenance of data center server hardware and replacement

Senior IT Specialist

Exelon
10.2020 - 06.2021
  • Coordinated with systems partners to finalize designs and confirm requirements
  • Configured hardware, devices and software to set up work stations for employees
  • Provided authorized users with technical support and advice regarding proper use and functionality of equipment
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated
  • Helped streamline repair processes and update procedures for support action consistency
  • Removed malware, ransomware and other threats from laptops and desktop systems
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Boosted network, system and data availability and integrity through preventative maintenance and upgrades.
  • Oversaw work of junior personnel, helping to motivate strong performance and improve overall knowledge with focus on mentoring and coaching.
  • Offered coaching and resources to help program participants maintain progress and achieve goals.
  • Followed all company policies and procedures to deliver quality work.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.

Desktop Support Technician

IRS/Contractor For Abbtech
04.2019 - 01.2020
  • Purchased, setup and installed new computers.
  • Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
  • Worked with various systems, software and peripherals and various types of games.
  • Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and organizational policies.
  • Obtained and evaluated information about new systems, peripherals and software technology.
  • Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
  • Enhanced helpdesk ticketing system, resulting in 30 % reduction in support call turnaround time.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshoot hardware, software and network issues.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Researched and identified solutions to technical problems.

Computer Technician

RJ's Computers
04.2016 - 04.2019
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Recommended new and replacement hardware and software purchases.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
  • Linked computers to network and peripheral equipment.
  • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.

Computer Technician

Compu Computers
11.2014 - 03.2016
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Recommended new and replacement hardware and software purchases.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
  • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
  • Linked computers to network and peripheral equipment.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Recovered critical information from data back ups to restore functionality.
  • Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

Education

Bachelor of Science - Computer Networks And Cybersecurity

University of Maryland - University College
Hyattsville, MD
12.2020

Associate of Arts - Transfer Studies

Anne Arundel Community College
Arnold, MD
2018

Timeline

Network Monitoring/Administrator

Constellation
10.2023 - Current

NOC Analyst/Cloud Administrator

Stride K12
07.2022 - 10.2023

Network Administrator/Infrastructure Ops

T Rowe Price
07.2021 - 07.2022

Senior IT Specialist

Exelon
10.2020 - 06.2021

Desktop Support Technician

IRS/Contractor For Abbtech
04.2019 - 01.2020

Computer Technician

RJ's Computers
04.2016 - 04.2019

Computer Technician

Compu Computers
11.2014 - 03.2016

Associate of Arts - Transfer Studies

Anne Arundel Community College

Bachelor of Science - Computer Networks And Cybersecurity

University of Maryland - University College

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CURTIS AGUINAGA